ServiceNow Community

Zylo Integration

Going to keep this simple because I'm finding no information on it: has anyone done any integration with Zylo? Would appreciate being pointed to some material or hearing advice/experience.

Question

Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...

Question
Service Catalog
Service Portal

Flow Designer - Error Handler

Hi All,I have a flow with few AD actions (add user to groups) and I also enabled error handler at bottom of flow to create task if there is any error in flow. The add user to groups AD spoke used mid server to add a user to group, if mid server fail...

Question

in Catlog form there are 2 variables application owner and custodian

in Catlog form there are 2 variables application owner and custodian both are refernce to user table i want to send approvals to those users.i am using below code in approval activity but not working: approvers.push(current.variables.application_cust...

Question

Attachments in ServiceCatalog

Hello AllI have been working on restricting the number of attachments to be added on a catalog form. You may ask to use three variables with type 'Attachment', but it does not look good or give a good interface. So, I developed a catalog script of 'o...

Question

i have written 2 client scrpits

1 st client script is onload testfunction onLoad() { //Type appropriate comment here, and begin script below if (!g_user.hasRole('admin')){g_form.setVisible('contact_type', false);g_form.addInfoMessage('hello non admin'); }}--------------------...

Question

how to auto populate field value of a record which is present on related list of another table ?

Hi All,How to auto populate field value of a record which is present on related list of another table and there is no direct relationship between them. There is new button on the related list of the parent form and when clicking on that a new child r...

Question

Subscription Management Configuration

I am trying to configure subscription management for Strategic Portfolio Management Professional in our environment. How do I identify which users are consuming a purchased license?

Question
Service Portfolio Management

HAM - Pallet - Pallet types

In the ServiceNow documentation, it is mentioned that a Pallet model category can have several model types, see below.Predefined pallet types are pallet, bin, box, container, and other.Where these types can be selected in the platform?Thanks a lot in...

Question

If there is no relevant MIB, the discovery doesn't go beyond classification phase?

in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so? For a custom pattern, I know the which OIDs to use. Its documented by ven...

Question

How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to auto populate a field value based on same field value present on a different table. As shown in the below picture P records are lnked to t record . We create records clicking on NEW button on related list of record . I want to au...

Question

Resolved! Service Catalog Items

Which of the following is true of Service Catalog Items in relation to the Service Catalog?A. They run behind the scenes.B. They are the building blocks. Most VotedC. They are optional.D. They provide options.

Question

source.sys_import_state_comment display empty

Hi, On Transorm Map into an "OnAfter" script, i use the "source.sys_import_state_comment" to display information about the action, but in result Import set the information is empty.It is working or not into onAfter script ? Regards,Cédric

Question

HRSD - Journey Designer - Problems setting Journey owner

Hi,I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).As you can see, I am dotwalking to the subject person's manager for the owner's field.The j...

Question

HRSD - Activity field mapping - HR Case only?

Hi everyone,I’m currently working on a Parental Leave of Absence journey on the sn_hr_core_case_total_rewards table.In the lifecycle event, one of the activity sets triggers another HR Service, which also creates a record on the Total Rewards table....

Question

Community activity