How can I add 'Click here' before the hyperlink on hrm_todos_page on esc portal?

Hi community, How can I add 'Click here' before the hyperlink on hrm_todos_page on esc portal?

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Delegate Functionality in Approval is not working

Hi everyone,I hope this messages finds you well! I'm dealing with a scenario where, when creating a record in the Delegates table (sys_user_delegate) for approval and trying to validate if it's working (i.e., passing the approval to the Delegate), I ...

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Incidents should be see only the group

Hi Team, I have one critical requirement:I have 3 groups: HR-A, HR-B, and HR-C, and one parent group, HR-Parent.1. If incidents are assigned to the HR-A group, HR-A group members only should see those incidents. Same as the remaining groups also. But...

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Entity Types, Classes and Tiers for GRC: What they are and how to use them (15 minutes).

In this last episode in our "Entities" journey, our experts explain how Entity Tiers, Entity Classes and Entity Types all come together to construct, efficiently, a powerful framework for Risk and Compliance. In this tutorial, you will learn the func...

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Test Step Config ATF

Hi,I am facing issue in ATF Variable state validation, the test is getting failed since there are 4-5 dependable field as there are UI Policies applied for each field due to which ATF doesn't wait till the form gets validated. So I was trying to use ...

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2024 Q1 Back to Basics: Control Lifecycle webinar

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ServiceNow Resume UX

I feel like more attention should be given to our ServiceNow Resume section. 1. We should be able to showcase all of our achievements publically if we choose. I selected all mine to be publicly displayed, yet they only show up in Private view. (see a...

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I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...

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Failure with Build Agent

I am trying to create an app using the Build Agent in my PDI but it always fails with same error saying the scope is not unique, no matter what scope or app name I use.   [ide] [ERROR] Failed to create fluent app MxA1p for scope x_1885552_mxa1p[ide] ...

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How to add outbound email in RITM activity line

Hi there,Anyone any idea how I can add outbound mail in the RITM activity line?I was thinking about something like this;It's no Additional Comment nor a Work Note, it's someone inbetween. I can add the sent mail within an Work Note, but unfortunately...

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ServiceNow Zurich Version - Coral Theme

I have enabled Coral theme for our instance. But I have issues when we turn it to dark mode. Some words are not visible. Does ServiceNow have fix for it ? Is everybody facing it ??    

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ActiveBatch - ServiceNow integration documentation required

Hello Team,We are looking for documentation or reference material for activeBatch - servicenow integration in a dev environmentPlease share any setup guides, prerequisites or best practices. Thanks.

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Help Needed: Switching to Coral Theme After Zurich Upgrade

Hello All,I’m looking for guidance on how to enable the Coral theme in our instance after upgrading from Xanadu to Zurich. I’ve searched through available articles but haven’t found anything that directly addresses this.Any help or pointers would be ...

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How to show mandatory fields on the pop-up when we clicked on UI Action?

In SOW Workspace, in the problem table, we had a state field as Assess and there is an UI Action as Assess when we clicked on that UI Action, a Popup is getting appeared in which it is asking to fill Assigned to field.. now I added one more field as ...

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Insert standard text formatting in Knowledge Management

Hi there,Is it possible to define standard text formatting in Knowledge Management?For example, I would like to have only about two selectable specific fonts, fontsizes and fontcolors for text and heading. Is this possible somehow and if yes, how?An ...

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• ITSM: General