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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist RSVP Now – Join Us for the Nigeria ServiceNow Developer Meetup (Lagos & Online) Dear Community Member,... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Summit Dallas Hosted by HollyHorton 9 Sep–10 Sep, 2025 06:30 AM PDT Event Details Online ServiceNow Summit Dallas Hosted by HollyHorton 9 Sep–10 Sep, 2025 06:30 AM PDT Event Details Online Hands-on workshop: Unlock Asset Management Value: Automate Lifecycles with AI Hosted by Amanda Martinez 9 Sep, 2025 07:00 AM PDT Event Details Online Learning Lab: Boost Productivity with Employee Service Delivery and Agentic AI Hosted by Sandra Robles 9 Sep, 2025 07:00 AM PDT Event Details Online Live on ServiceNow: ServiceNow Security - What you need to know secure your instances Hosted by Lolita Honkpo 9 Sep, 2025 08:00 AM PDT Event Details Online Live Webinar: Reimagining the Employee Experience: Avery Dennison’s Integrated HR Service Delivery Hosted by Sandra Robles 9 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Duplicate rows in Database view

Hi, I am trying to create a DB View for reporting purposes. But I ended up getting duplicate rows. Here we are using response and resolution SLAs on case table. At a time one response and one resolution sla can be active on case. DB VIEW:Duplicate re...

  • Question

How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector  based on another variable in the catalog item called location_2 . I also need to add another filter f...

  • Question

Encryption & Decryption of parameter in URL

Hi All, Looking for all your guidance how we can ensure parameter come in URL as a URL parameter from third party application to servicenow are secure means those are encrypted via third party and decrypt in ServiceNow with some mechanism.  If you fe...

  • Question

Application Service without operating environment

Hello Community, I have a question regarding the Application Service class. In most data model examples I've come across, Application Services are typically tied to specific environments—for instance, SN Incident PROD or SN Incident UAT. Recently, th...

  • Question

Custom portal Attachment variable values

Hi This is Rajkumaram trying to build an application for that i have create a custom portal that user can access and raise a request from the record producer, when adding an attachment in attachment field its not getting saved into that variable and ...

  • Question

Drag & Drop Attachments for Service Portal - FREE Widget

I've had a lot of requests regarding how to best handle attachments on catalog items and record producers in Service Portal. Previously, I had created a widget that allowed developers to make attachments required on a catalog form, but since ServiceN...

  • blog
  • Service Portal Development
  • User Interface (UI)

User access provisioning

Hello,I have a requirement to automate user access provision between SailPoint and ServiceNow.For any new user access, user has to raise a SailPoint request, when approved there, it creates REQ/RITM/SCtask at SN end. In one of the variables of RITM, ...

  • Question

[Article] ServiceNow Developer Roadmap

The Ultimate ServiceNow Developer Roadmap: Build a High-Paying Career from Foundations to Leadership Thinking about a successful career in ServiceNow? You’re not alone. The ServiceNow platform is powering some of the world’s biggest companies, making...

  • Question

Adding Agent Assit to CSM/FSM Configurable Workspace

I am trying to configure Agent Assist to CSM / FSM Configurable Workspace. So far I have done the following:1. Created a new record  2. Created a new record 3. Created a new record4. Updated the recordI am still not able to see agent assist in the wo...

  • Question

Advanced Work assignment-Automatic assign work items

Hi community,In AWA, when I opened work items it showed me state is queued and assignment rule and assigned to field is empty. Even though I assigned queues and assignment rules properly the issue is coming. The rejected field is also true. The agent...

  • Question

Expand Code Search tables

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Ever used the out-of-the-box Code Search, for example using Studio or SNUtils? And noticed that it will return a lot, though you might miss some artifacts? F...

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