ServiceNow Community

Access Issue for Non-Admin Users to Edit Choice Fields (sys_choice Table)

Hi, For non-admin users who need to edit and add values to choice fields in the sys_choice table, we tried assigning the personalize_choices role, but it did not work. Could someone please help with this? It would be very useful. Thanks!

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Resolved! Excel upload / validation via catalog item variable before submitting the catalog request

hi @Ankur Bawiskar I’m working on a Service Catalog item with the following variables:Attachment variable – used to upload an Excel fileList Collector variable – used to store usersThe uploaded Excel file contains only two columns:User NameUser ID (p...

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Assignment groups are missing in the list view of Requests

Hi, I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment ...

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Remove UI action from three dots of HR agent workspace

Hello Community,We have some UI actions like Set Reminder available on HR agent workspace by clicking on three dots.How can we remove this "Set Reminder" from that three dots and made it always visible on form.I tried using that " Checking - Workspa...

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CMDB Health Micro-Certification Simulator (Available on Now Learning)

This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your understanding of working with the CMDB Health Dashboard, various scorecards, metrics, duplicate CIs, CI reclassification, Query Builder, and remediation.Please use...

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Sync fields from task SLA to HR Case

Hello Community, There is field named "Actual Time Elapsed" on Task SLA . I have to copy the value to new field created on HR Case form. I have created after insert/update BR on task sla table . But the thing is this is getting update only one time. ...

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Map field from SLA task table to HR case

Hello Community,Among many fields available on SLA task , we have to show two field "Business time left" and "Breach Time" on HR Case list view.I have created BR on update of the records which will update case whenever that respective SLA task gets u...

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Audit Management Plugin Issue

Hi, We have noticed a couple of times now an issue when installing the Audit Management Workspace plugin and wanted to post here to see if any others have encountered this issue. Issue: An issue in the Audit Management Workspace is causing users to ...

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Audit Management

HR Queues (Transfer queue)

How to disable possibility to transfer chat to chat queue where no one is available. I tested it and system allows to do so, then automatically closes the chat because no agent can pick it up.Also, only hr queues should be visible there, while curren...

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Migrating mid server from on-prem to cloud

Hi friends, I am stuck across one interview question which I attended yesterday. There is a mid-server in on-prem environment which is discovering CI's since last 6 months. Now, I want to migrate the mid-server to cloud environment. What are the pos...

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ServiceNow User addition to Group Automation

Dear Experts, We have a requirement to automate the user addition to groups in ServiceNow which is a manual process currently and happening with following flow.Service Request --> Approved by Line Manager--> 2nd level Approval --->Once approved Cata...

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HRSD Configurable Workspace

Hello Community, We have a requirements from configurable workspace: To make custom fields mandatory only if subject person is from India else it should be non-mandatory . What I tried : Creating UI policy putting all condition with that specific Hr ...

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Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers

This time saving feature allows providers to publish local catalog items to Service Bridge as remote record producers. A provider can create a remote record producer from the following catalog classes. Catalog ItemRecord ProducerHardware CatalogSo...

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IRM Plugin (NIST CSF)

Hi Everyone, I just noticed that there are a lot of available plugins of IRM in ServiceNow including NIST CSF. Have anyone tried utilizing this? As of now, we're using a self scoring tool for NIST CSF and if this plugin works, maybe we can utilize t...

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Old Dashboard is destroyed with zurich upgrade

Hi Braintrust,Grad SN Learner here, upon Zurich upgrade legacy dashboards were converted to some platform analytics or some pa dashboards automatically this has disrupted the dashboards... any inputs how to get them back ... any known issues etc or ...

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