App Engine Studio License Error in ServiceNow PDI Despite Admin Role

[ankit_t]

Hello ServiceNow Community,

I am facing an issue while trying to access App Engine Studio in my ServiceNow Personal Developer Instance (PDI). Whenever I try to open App Engine Studio, I receive the following error message:

“You need a valid App Engine Studio license to continue working.”

I have already performed the basic troubleshooting steps, but the issue still persists.

Troubleshooting steps performed:

• Verified that my PDI is running and accessible.

• Checked the user role in the Developer Portal and I am only getting Admin role option AES option is not showing.

• Restarted/refreshed the instance and attempted to access App Engine Studio again.

• Closed and reopened the browser and retried accessing the application.

• I was on Australia release and I've changed that to Brazil but getting same issue.

Despite these steps, I am still encountering the same license error.

I am using the ServiceNow Australia release and Brazil and working on a personal learning project to build an IT Equipment Request Management application. I would like to continue developing the application using App Engine Studio.

Could someone please help me understand the following?

1. Is this error related to an App Engine Studio licensing or entitlement issue on the PDI?

2. Is there any additional configuration or role assignment required to access App Engine Studio?

3. Is this a known issue with the Australia release or a temporary problem with the developer instance?

4. Is there any recommended solution to resolve this issue without losing my existing PDI work?

I would appreciate any guidance or troubleshooting steps from the community.

Thank you in advance for your help!

[Tanushree Maiti]

Hi @ankit_t 

Under Application Manager, please check whether the Repair option (under Quick Actions) or the Update option is available for the AES plugin.

• If either option is available: Please repair or update the plugin and check if the issue is resolved.
• If neither option is available: You will need to release your current instance and request a new one.

If you are currently on the waitlist for Brazil PDI, it would be better to cancel that request and request an Australia instance instead. You can always upgrade to Brazil in the future if needed.

Please note that There is no support available for PDI.

[glideFather]

ahoy @ankit_t,

this seems to be similar to previously asked questions by other COmmunity users:

App Engine Studio License Error on Australia PDI (Admin Role, Repair Unsuccessful)

Re: Not able to see repair option in app manager in PDI

There's no support for PDIs but I guess this should deserve some attention from ServiceNow 

[Murtaza Saify]

Yes Even I am getting this issue from past 2 weeks , hope we could get some support on it and we can resolve it.

[kh-christelle · Accepted solution]

Hi @ankit_t,

Thank you for reporting this issue. The App Engine Studio license error affecting PDIs has been escalated internally for further investigation.

We’ll share an update as soon as we have more information.

Thank you for your patience!