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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [APAC] Security Operations Applications Office Hours Hosted by Lolita Honkpo 25 Nov, 2025 08:00 PM PST Event Details Online Live on ServiceNow: [EMEA] App Engine Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Online ServiceNow Canberra End of Year SNUG Hosted by Dan Nitschke 26 Nov, 2025 08:00 PM PST Event Details Online Live on ServiceNow: [APAC] Now Assist for ITSM Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 10:30 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Impersonate function on the CSM or any other portals - Is it possible?

There are several prerequisites before we start implementing any solution in ServiceNow. One of them is to define the test personas (also called actors). These test users will be used to test the business use cases. It goes without saying that test p...

  • blog
  • Now Platform App Engine
  • Scoped App Development
  • Scripting and Coding
  • Service Portal Development
  • User Interface (UI)

What do you use to view incidents and attachments from an expired SN instance?

Hi All,  Hoping you can shed some light on how you can view or restore your data once you have a data dump from ServiceNow for an expired instance. THey provided 2 files a schema SQL file and an actual table data SQL file in mysql format. Tried insta...

  • Question

Data domain - missing from all UIs?

Hi community! I might have missed a memo or a release note, but I was looking at a fresh PDI instance and noticed that the Data Domain is not included in the Enterprise Architecture Workspace's Information Portfolio, nor is there a application menu m...

  • Question

Business Rule

Hi, Looking for help in creating business rule to change assignment group when the state change. Example state is "new"  and the assignment group is "ABCD", if state become "active" I need the assignment group to change to "new group" thanks

  • Question

Accessing data from an expired instance data dump

Hi All,  Hoping you can shed some light on how you can view or restore your data once you have a data dump from ServiceNow for an expired instance. THey provided 2 files a schema SQL file and an actual table data SQL file in mysql format. Tried insta...

  • Question

Modify provider notification before sending

I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient...

  • Question

ACL

Hi, I need to create one ACL to grant write operation for "xyz_user" role on 5 fields vs creating ACL for each field. any idea? Thanks

  • Question

Article : ServiceNow Clone Made Easy – A Practical Step-by-Step Guide

Hello All,This is Shashank Jain. I have performed cloning for 3–4 different projects in my organization, and based on that experience, I decided to share an article to help others better understand the cloning process in ServiceNow. In this post, we ...

  • Question
  • Clone
  • Clone profile
  • Clone request
  • Cloning
  • Cloning Issue
  • Preservers and Exclusions

Provider notification - onClick - redirects to native UI

Hi Everyone,I have a Provider notification on custom workspace. I am getting alert on the bell icon with record link but when click it redirects to native UI instead of workspace. It needs to be redirected in workspace itself. kindly suggest. 

  • Question

Trigger an AI Agentic Workflow from Now Assist chat

I have created, tested, and activated an AI Agentic Workflow from AI Agent Studo. However, I am unable to get the AI Agentic Worflow to trigger from the Now Assist chat.  All I get as answers to my prompts are generic links to help resources. Am I mi...

  • Question

Enquiry on exam voucher for the CSA exam

Hello All, I recently joined ServiceNow University and completed the ServiceNow Micro-Certification and the ServiceNow Fundamentals (on-demand). I’m now preparing for the ServiceNow CSA exam, but I’m not currently associated with any partner company....

  • Question
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