ServiceNow Community

Resolved! CWM Task [sn_cwm_task] table not an extension of the Task [task] table?

It appears that the sn_cwm_task table is not an extension of the normal Task [task] table. I heard the pitch that 80% of the work that happens in a company doesn't happen in formal projects and that the new Collaborative Work Management would be a go...

Question

Using of VS Code for Service Now Scripting

HI All, I was trying to use the VS code App to work on the service now scripting, so I have used the "ServiceNow Extension for VS Code" properly configured to the PDI able to run the back ground script and also create the BR, Script include everythin...

Question

Cancel Hardware Disposal Planned Asset Pending certificate

Hello, In regards to disposal orders, I noticed that once a Planned Asset is in transit, the State/Substate is locked down. The issue we're having is that there are still discrepancies with what has been shipped to the vendor so, if needed, we'd like...

Question

Happening Today! Platform Owners Roundtable: Day in the Life of a Platform Owner

There's still time to register! Join us for this month’s Platform Owners Roundtable! Hear from ServiceNow MVP Jerry Wong as he shares real-world insights, lessons learned, and what a typical day looks like for a Platform Owner. Join the discussion, a...

Event

AI Search Suggestions not matching Search Results

Hello! It's been brought to my attention that our AI Search Suggestions are not matching the returned results. For example, searching for "Decomm" displays three Catalog Items and two KB Articles. When completing the search though, only one result sh...

Question

Inquiry: Enhancements Support and EAP Alignment Following Agile Development 2.0 Deprecation

Hi Community,We’re looking for guidance or shared experiences related to the Agile Development 2.0 deprecations, specifically around Enhancementsand Enterprise Agile Planning (EAP).Context:We actively use Enhancements today as part of our Agile Devel...

Question

How to sftp a file from servicenow to a mid server folder

Hi:I am looking to create a daily scheduled job export of a table and send it as an sftp to a mid server. Any thoughts on how to do that? Can it be done using flow designer? Thank you for your help!

Question

Modernize Conflict Disclosure with Conversational Intake and Risk Assessment in LSD

Modernize Conflict of Interest Disclosures with Conversational Intake and Risk Assessment in Legal Service Delivery Managing conflicts of interest (COI) is a critical responsibility for legal and compliance teams, but traditional disclosure proces...

Article

Troubleshooting "Training Request Timed Out" in Zurich Instance for Predictive Intelligence

Hi everyone,I am working on a new Predictive Intelligence implementation in a Zurich sub-prod instance. I am trying to build a Classification solution for the Incident table, but every time I click "Train," the process fails with the following errors...

Question

ServiceNow Exchange: Process Mining for HR - Data-driven insights for AI agent deployment

Learn how Process Mining uncovers inefficiencies in HR workflows and identifies exactly where automations and out-of-the-box AI agents deliver the biggest impact. Learn to transform process insights into intelligent automation that resolves cases ...

Event

How to show 2 list reports on a dashboard 1 filtering upstream and 1 downstream relationships.

I have two simple list report using the cmdb_rel_ci table.UpstreamParentTypeChild DownstreamParentTypeChild I want to be able to choose an application from the Upstream App filter and it will impact the Downstream report, showing all of the dow...

Question

Audit Management Console

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

Article

Vendor Management Workspace 21.1.5 – record-vertical not honoring Engagement related lists (Zurich)

After upgrading to Vendor Management Workspace v21.1.5 on Zurich Patch 6, we noticed a change in how related lists are rendered for Engagement (sn_vdr_risk_asmt_vendor_engagement) records. With the new record-vertical variant in UI Builder, our custo...

Question
Vendor Risk Management

Setting fields as mandatory for manually created task and sctask on SOW

Hello Colleagues,Please support me, I need to set up short description, description and assignment group as mandatory for Catalog Tasks and Incident Tasks created outside the flow, by user on SOW. Thank you for help:)BRSylwia

Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist