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Hide Fields in the section based on the field value on the record producer form

we have record producer which will create a record in target table upon submission and now my requirement is to hide particular fields in the section on the form based on the other filed value on the form for the new records which will be creating fr...

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Alert Clustering tag and alert clustering tag definition

Hi,In event management I want to know when we create alert clustering tag or tag definition is there any way we can define which alert will be primary alert and secondary??and other query is after creating any tag definition there is alert correlatio...

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Dashboard not pulling widgets into test

Hi all, I am struggling with getting my widgets to appear in the test instance.I am getting 4 error messages I have accepted these updates and the widgets are still not appearing.this is my update set and its capturing all updates. But the widgets ar...

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Regarding glideDateTime

I have a piece of code and in that script I want RITMs to autocreate on every 8th dau of month, I want it to run on 8th day of every month and if 8th day is a weekend it should skip and then run on Monday i.e. should only run on weekdays.But when I a...

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Typehead Search Customize

Hi guys, is there a way to configure the typehead search widget? Because when i search something and press enter, a new page called "search" opens. My goal is, that the result page (id=search) appears under my Searchbar like this:This is my customi...

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While Generating tocken Getting { "error_description":"access_denied","error":"server_error}

script written to generate token----------------------------------------------var clientid = 'f765863133c4421f9e5404cff424d6a9';var clientsecret ='qga<;P(y+eA8zeL~<O*b+&^,g68f`^cB';var username = "admin";var password = "kkkkkkkkkkkkkk";var atoken = '...

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Need help to close bulk RITMs and SC Tasks efficiently through a fix script

Hi Team, I need to close around 1000 RITMs and around 1800 Catalog Tasks in bulk. Some RITMs have only one SC Task (Fulfillment, Open, or On Hold) — these should be closed as Cancelled.Some have multiple SC Tasks with mixed states (Closed Complete, ...

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Parsing email body into Inbound Email Action

Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...

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Check out what ServiceNow Veteran's RiseUp Cohort is doing!

Zoom: https://www.meetup.com/phoenix-servicenow-developer-meetup/events/311900485/?slug=phoenix-servicenow-developer-meetup&isFirstPublish=true Agenda:1. Intros2. Scripted Sisters RiseUp Application Demonstration3. Open Discussion

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ServiceNow Meetups

Resolved! Translated HTML fields and snc_required_script_writer_permission

We recently upgraded to Zurich and set about using the Scripting Governance Tool, whereby we allocated the ‘snc_required_script_writer_permission’ role to admins or trusted users which might need to do some scripting. Other non-scsripting users were ...

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Resolved! Differences

What is the difference between alert clustering tags and alert clustering definitionand log analytics , rule based , automated , CMDB and text base alert group with example.

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Event Management

ServiceNow Things to Know 39: Tag based alert clustering in ITOM Event Management

If we want to use any addition information details received in the event/Alert from integration for ITOM Event Management alert correlation rule than we can use the tag based alert clustering. For that we have to Enable the Plugin Tag Based Alert Cl...

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Resolved! Need to Get the day based on entered date & time

Hi Community, On the Catalog form I have field start & end date. Based on the start date need to get the day And also based on the start date, need to get the next 3months & 6months & 12months date Can anyone help me with this Thanks,

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Dispatcher Workspace issue

I was testing the dynamic scheduling in Field service management so I configured all the required data like user, role, location , work schedule, agents etc. I have configured the schedule for agents but in dispatcher workspace it is not reflecting t...

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Field Service Management

Retrieving variables from catalog item

Hi,I want to use variable values from a Service Catalog item in Flow Designer.However, I can’t directly access those variables because the Flow Designer isn’t triggered when the catalog item is submitted.When the catalog item is submitted, it creates...

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