ServiceNow Community

Assistant designer caller identification primary method selection list is empty

Dear all,I am setting up a twilio integration voice agent with Servicenow and comes to a wierds point where I could not find any doc which explain.In my Assistant designer I have created authentication based on article below :https://www.servicenow.c...

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Reclamation Job Executed but No Removal Candidates Created

Hello Team,I have installation data for a specific CI (xyz CI), and I have manually created software usage records for that CI. I have also configured a software reclamation rule and created a software entitlement for the software model (Miro).I exec...

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REcord producer How to display Multi row variable set data values in the description of the request

Hi Team, my code is not working and not getting MRVS values in the description of the request using REcord producer Script, could you please review the below code and correct as priority. Code: (function() { var desStr = ""; // Build Description ...

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ITIL License Over‑Allocation Cleanup

Hi, Help please. Our Subscription Management dashboard shows that ITIL licenses are over‑allocated. We’d like to clean this up by reviewing last login dates and removing ITIL licenses where they’re no longer required.This includes users who haven’t ...

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Resolved! Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getLayoutQuery

Hi Team, While working on Service Operations Workspace we have observed that some users are not able to view "All" incident list under Incident category, we have created new list called " All Custom" still user is getting the same error Method invoca...

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Align the choices in center

In serviceNow virtual agent chat, the dynamic choices coming from the topic, or the topic picker, are left aligned.I want them to be centrally aligned.What changes do I need to make.

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Update applied to Agent Workspace for HR and At a Glance removed from contextual side pane;

We applied the latest Update to the Plug in for Agent Workspace for HR and lost the At a Glance function on the Contextual Side Bar. This is a well used tool for our HR Help Desk. We cannot get it to be visible again using UI Builder. Our configura...

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Dependent drop downs

Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...

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Session Expired (401)

Hello there, we have periodic problems with session timeouts without a warning. I already checked the sys_property for session timeout and the timeleft property: The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...

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Resolved! Reclamation Rule in SAM

Hello Team,I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.I noticed that there are two different tables related to software usage:samp_sw_usag...

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Getting Created date in the drop down of reference qualifier

We are filtering distribution channel and plant reference variable based on sales organization value. And showing the unique values in the drop down. Drop down records are coming correctly but i am getting the Created date instead of distribution cha...

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After Upgrade, when we opening Incident it is showing error

Hi Team, We have upgrade to Zurich, After upgrade when user is opening Incident in SOW from Dashboard it is shwoing below error message. User is able to view incident from native View and in Global searcch also it is working. In SOW under My Inciden...

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For each loop to check group approval in flow designer

Hi All, I have a requirement to review the group annually, if group has no manager or manager is inactive, we need to trigger approval to "admin" group, if anyone from this group is rejected, then deactivate that group, if approved keep it active, if...

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Variable set is visible on RITM when I have used UI policy to disable it on RITM and catalog Item

Hi Team , I have created an maintain item , where I have used an variable type (yes/No), where if the value is yes the variable set should populated on portal and other wise the variable set won't populate on portal or on RITM . However used an UI p...

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missed relation etween dashboards and reports

while migrating in instance the dashboards are not captured the reports. but the the update set has both reports and dashboards configuration. how to resolve the issue.

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