ServiceNow Community

Formula Indicator to return string value

Hello team, I am trying to use formula indicator to return a string value based on a condition something like: If ([[indicator1]]/[[indicator2]] < 5) {"good"} else {"bad"} Apparently formula indicator returns only numeric values. Is there any work ar...

Question

How to add KB contributor in approval/rejection mail, while sending a notification?

Hi,Could someone please assist me in adding the KB Contributor to the approval/rejection email notifications? Thanks & regards,Amit Kumar

Question

Facing issue while installng mid server in my personal laptop.

Hi, Let me explain the steps I followed until now.1. Downloaded Zip file2.Copied that file into C drive(not sure this required or not)3.Created mid server user4.In Config file , given the instance details and mid server user details5.Right clicking o...

Question

Price Calculation on RITM

Hi folks, How is price field value set on RITM once catalog item is submitted?what's the BR, Script include running behind?

Question

How to fetch total cost field in contract record an

Hi, I need to fetch total cost field from selected contract record in my catalog item and auto populate that fetched total cost value into cost variable (single line text) Thanks in Advance

Question

How to add multiple columns

Hi All,Can we show multiple columns details in filter ?user name, department, department head, Business Unit, Manager details?like nested tree OR in parallel columns. Does it possible in OOB if not how can I achieve it??

Question

Hide template

Hi Team,I have a requirement to hide a particular template for a particular knowledge base. Please help me how to resolve this.Thanks & Regards,Amit Kumar

Question

How to enable the 'Show Alerts' feature in Service operations workspace?

In this video, @25.42s, you can see the 'Show Alerts' feature. How to enable that feature in workspace? https://www.youtube.com/watch?v=HoifkkSjsE4

Question

MAJOR INCIDENT

Hello,I installed the MIM plugin .I added the major_incident_manager role to the admin .I proposed an incident as major incident and I navigated to Major Incident->Candidates ,then the incident can be accepted and rejected by the major_incident_manag...

Question

How to export reports in Software Asset Workspace

Hello Experts (@Daniel Slocum) Kindly let me how to export the data in Software Asset workspace? In classic version, we used to right-click and it showed the option for export and we could export almost all reports this way. In workspace, I can see e...

Question

How to fix null return value

Hi All,Here I'm returning sysID from script include and calling that in table filler condition, but it is always showing null Script Include : client callable ( Glide AJAX enabled) , All application scopesRoles: publicgetBuisnessUnit: function() { ...

Question

Platform Analytics dashboard inquiry

Hi,We just recently migrated to Platform Anlaytics and found few limitations, mostly performance degredation especially for heavily used dashboards:The data visualization for the reports are not loading at all, some takes hours before the results app...

Question

need help with project portfolio workspace

I have configured it using guided set up and all projects are showing in the planning item table. However, in the workspace I see this view. See the error below, what am I missing?

Question

Catalog Item vs Service Request

I have what's maybe a dumb question...I've primarily developed in Change and Release modules and now am branching out to other areas. Can someone explain the difference between a Catalog Item and a Service Request?

Question

WSD Case Templates behaving different as of recent patches?

We started receiving complaints this week about how some of our WSD cases are being created. When fulfillers create a case on a backend and fill out all of the information for a ticket and save it, some of the information is being altered when they ...

Question