Are you managing a service operations or contact center function?

[ramyaraghav]

Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience is exactly what we need. 

The ServiceNow UX Research team is running a short screener to identify Customer Service and Service Operations Managers for upcoming research on the jobs, workflows, and pain points involved in running a service delivery function. Your feedback will directly help us build smarter, more connected tools — so you spend less time hunting across tabs and more time acting on what matters. 

Why Participate? 

• Directly Influence Product Direction: Your insights will shape how ServiceNow supports service operations leaders. 

• Confidentiality Assured: All responses are kept confidential and used for research purposes only. 

• Paid Research Sessions: Qualified participants may be invited to a 60-minute paid session to go deeper on their experience. 

👉 [Take the 5-minute Screener Here] 

Thank you for helping us build tools that work the way you do! 

[sanjaygupta]

Hi,

This post is a request from the ServiceNow UX Research team rather than a technical issue. They are looking for Customer Service and Service Operations Managers to share their experience managing service delivery functions.

If you manage a contact center or service operations team, you can:

• Complete the 5-minute research screener linked in the Community post.

• Share your experience with SLA monitoring, escalations, agent coordination and service delivery.

• If selected, participate in a 60-minute paid research session.

The responses are confidential and will help ServiceNow improve its service operations tools and workflows.

Reference: ServiceNow Community – Are you managing a service operations or contact center function?

ServiceNow Community+1