ServiceNow Community

Session Expired (401)

Hello there, we have periodic problems with session timeouts without a warning. I already checked the sys_property for session timeout and the timeleft property: The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...

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Is it possible to add "Side Heading" for check list items?

We had around 8 checklist, for 4 checklist I want to add one side heading, and similar for next 4, is it possible to add? what is the best way to add it

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Return field to default version

Hello everyone, I was implementing something and ended up changing the type of a native field from reference to list.I tried to revert this field back to reference, but I get an alert saying it's not possible.Could someone tell me if I can revert thi...

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Automated CSV File Generation and Column Mapping in ServiceNow Using Custom Action

Automated CSV File Generation and Column Mapping in ServiceNow Using Custom ActionIntroductionIn many ServiceNow implementations, organizations need to export data to external systems in a predefined CSV format. These exports often run on a daily sch...

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Resolved! Consumables catalog by stockroom/location

Hi community, I have a requirement for one of our customers and I had doubts about what actually is possible or not with the base tables. (So is my requirement actually achievable without HAM ?) The requirement: Having a consumables catalog for mult...

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Record Producer: Keep previous MRVS rows when dropdown changes, and add new rows as extra columns (o

Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...

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Assistant designer caller identification primary method selection list is empty

Dear all,I am setting up a twilio integration voice agent with Servicenow and comes to a wierds point where I could not find any doc which explain.In my Assistant designer I have created authentication based on article below :https://www.servicenow.c...

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Reclamation Job Executed but No Removal Candidates Created

Hello Team,I have installation data for a specific CI (xyz CI), and I have manually created software usage records for that CI. I have also configured a software reclamation rule and created a software entitlement for the software model (Miro).I exec...

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REcord producer How to display Multi row variable set data values in the description of the request

Hi Team, my code is not working and not getting MRVS values in the description of the request using REcord producer Script, could you please review the below code and correct as priority. Code: (function() { var desStr = ""; // Build Description ...

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ITIL License Over‑Allocation Cleanup

Hi, Help please. Our Subscription Management dashboard shows that ITIL licenses are over‑allocated. We’d like to clean this up by reviewing last login dates and removing ITIL licenses where they’re no longer required.This includes users who haven’t ...

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Resolved! Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getLayoutQuery

Hi Team, While working on Service Operations Workspace we have observed that some users are not able to view "All" incident list under Incident category, we have created new list called " All Custom" still user is getting the same error Method invoca...

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Align the choices in center

In serviceNow virtual agent chat, the dynamic choices coming from the topic, or the topic picker, are left aligned.I want them to be centrally aligned.(The Yes/No options)What changes do I need to make.

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Update applied to Agent Workspace for HR and At a Glance removed from contextual side pane;

We applied the latest Update to the Plug in for Agent Workspace for HR and lost the At a Glance function on the Contextual Side Bar. This is a well used tool for our HR Help Desk. We cannot get it to be visible again using UI Builder. Our configura...

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Dependent drop downs

Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...

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Resolved! Reclamation Rule in SAM

Hello Team,I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.I noticed that there are two different tables related to software usage:samp_sw_usag...

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