ServiceNow Community

How do I allocate a User Learning Credits on to training course please

Hello, Trying to book a couple of colleagues onto a ServiceNow University course have bought learning credits and now trying to allocate/transfer to a related account do they can book the training slot they need.

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ServiceNow Impact: What's New in the Australia Release

We are excited to announce a host of new ServiceNow Impact capabilities in the Australia Release! The Australia Release is all about removing friction and accelerating value across every dimension of your ServiceNow investment. In this release, we’...

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ServiceNow Impact

Issue with Security Attribute 'UserIsAuthenticated'

Hi,Is anyone else having issues with ACLs using the 'UserIsAuthenticated' security attribute?Both ACLs I have tested in our instances that use this ACL are evaluating false despite users being authenticated.Ex: ACL sys_journal_field/readDecision Type...

Question

Adobe Contract Type

We have a contract type of "Value Incentive Plan (VIP)" and as there is no choice for this in either the contract or entitlement forms, wanted to get input on which table to add this to. Getting conflicting answers but figure this is a common situat...

Question

Populating DPM Personal Portfolio from List

Is it possible to populate a DPM Personal Portfolio from a DPM List?I have a list of 77 business apps which I want to get into a personal portfolio. I'd prefer to populate the portfolio from the list; it would make for better management and governan...

Question

Inability to upload files with a .har extention to an Incident record

The other day, I was helping someone who needed to attach a .har file to an incident in ServiceNow. Simple enough, right? Just drag and drop the file. But nope — ServiceNow wasn’t having it. The upload was blocked, and the user was stuck. At first, I...

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Process Mining for HR: Data-driven insights for AI agent deployment

Process Mining for HR workflows: Your Data-Driven Insights for AI Agent Success I recently hosted a ServiceNow Exchange webinar on how Process Mining for HR workflows can drive AI agent use cases — from identifying where to deploy them to measuring t...

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URL validation including domain

Hi Community, I'm after some collective assistance to help me with an onChange Catalog Client Script please. Goal: When a user enters a URL into a single line text variable [provide_url], I want to ensure they have entered a valid URL including the d...

Question

How can I force a user to use a different SSO IDP for a portal if they are already authenticated ?

How can I force a user to use a different SSO IDP for a portal if they are already authenticated with another SSO IDP within the instance? We use 2 SSO IDP for our instance.Some users have the option of using both.However, for some of our portals or ...

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Customer Security and Trust (CST)

How to Sync Scoring Values from SPW (RICE) to Demand/Epic Form Fields?

Hi everyone,I'm looking for help from someone experienced with SPM and the Strategic Planning Workspace (SPW).As shown in the screenshot, I have several scoring variables in the Workspace related to the RICE model (Reach, Impact, Confidence, Effort, ...

Question

OAuth2 Client Credentials (Xanadu)

Hi all, I’m working on a ServiceNow Xanadu instance and trying to set up an OAuth application using the Client Credentials grant type so an external application can authenticate to my instance. (System OAuth -> Application Registry -> Create an OAuth...

Question

Issue while inserting hyper link in worknotes

When task is created we are trying to update worknotes on case with task hyperlink by using this scriptvar task = "[code]<a href='/"+current.sys_class_name+".do?sys_id="+current.sys_id+"'>"+current.number+"</a>[/code]"; parentcase.work_notes = gs.get...

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Resolved! MS Teams Messaging Issue to ServiceNow Sidebar

Hello, I recently setup an integration with ServiceNow Sidebar and MS Teams. We use this integration to communicate from our Service Operations Workspace to the customer via Sidebar ---->Teams Messaging The issue we are currently seeing is, I will st...

Question

OAuth Token Expiring Every Hour – Not Refreshing Automatically in ServiceNow

Hi team,I have an integration set up between Microsoft 365 and ServiceNow where I created an Application Registry using client credentials.Currently, I need to manually click the “Get OAuth Token” related link to generate the token. The token expires...

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Extend User Criteria Diagnostics for Custom Roles

One of my many favourite introductions back with the Madrid release was the user criteria diagnostics tool that made working out why an user couldn't see a catalog item so easy! Previous customer I worked with had nearly 100+ user criteria that would...

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