Platform Performance and Perception - how slow performance can destroy 'buy in'

 ATF is mostly associated to testing, but you can also do performance testing! You can read about those features in the official docs here.  This is mega, because if the platform is slow, users will hate it.It’s kind of as simple as that really. Work...

• blog
• Automated Test Framework

Empty Records coming through discovery for MSFT SQL Instance

Hi everyone,I’m facing an issue where around 1551 empty records are found in the CMDB, specifically under the class MSFT SQL Instance.Here’s what I’ve already configured:Identification rule is set with the following:Criterion attributes: Instance nam...

• Question

Post Incident Review Tasks

Wondering if anyone has a process they use for following up on tasks / outcomes that are put forward during a post incident review (PIR)? I would presume most organisations do the same thing that we do and after a major incident there is a PIR, part ...

• Question

I am not finding option to link my web assessor email under my servicenow university profile

• Question

How do I know I am ready to implement Now Assist for ITSM? Data readiness?

How do I know I am ready to implement Now Assist for ITSM?  I came across this blog post from SN employee where a store app link is given for 'Now Assist Readiness Evaluation' and this app is created by some vendor and not ServiceNow. Q1 - Isnt there...

• Question

Customizing CAB Workbench drop down items

 I have a requirement to customize the agenda items drop down list in the CAB Workbench meeting to include items my organization would like to review during CAB meetings. The out of the box items include "All agenda items," "Pending agenda items," "A...

• Question

Looking for insights on running a workshop for Now Assist for ITSM

I am looking for insights on running a workshop for Now Assist for ITSM, like what to ask, what to do in a workshop etc.There are several workshop decks for other ServiceNow products like ITSM (incident, problem, catalog etc), in Now Create, but coul...

• Question

Healthcare User Forum: Strategic Portfolio Management in Action - A Case Study with ECU Health

  Register Here!    Join us for this upcoming webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities. Learn how they've integrated strategic planning, demand management, project ...

• Event

Register Now for the 2025 Utah SNUG!

Hello SNUG Members!   We hope you will attend the upcoming 2025 Utah SNUG event! We are very excited that the SNUG meeting will be hosted by our customer, Adobe! Local SNUG meetings are one of the best ways to meet and collaborate with other ServiceN...

• blog

ATF and the Art of not boiling the ocean

Automated Testing Framework'ATF' is servicenow' native testing tool. Need to load a form and check a field is mandatory?Check a submission successfully writes to the database?Need test evidence and screenshots for your CAB submission? It’s got you co...

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How to create a Reference qualifier in catalog item?

Hello, I'm trying to configure a reference qualifier inside a catalog item variable. So, in my use case I have 4 choice question reference to sn_risk_definition. The first one is my N0 Risk Statement and the others are N1, N2 and N3. My idea is creat...

• Question

Healthcare User Forum: Strategic Portfolio Management in Action - A Case Study with ECU Health

  Register Here!    Join us for this upcoming webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities. Learn how they've integrated strategic planning, demand management, project ...

• Event

ServiceNow Foundations Videos

To complete the Foundational videos achievement and make progress toward a Now Creators Super badge, you must be logged in to the Now Community. Part One | User Experience Overview User Experience (5:22)What is ServiceNow and How Can It Help Me Do M...

• Article
• Multiple Versions

Risk and Control is not deactivating when Entity is getting Inactive.

Risk and Control is not deactivating when Entity is getting Inactive. Can someone please help, what could be the probable reason.

• Question