Wondering if anyone has a process they use for following up on tasks / outcomes that are put forward during a post incident review (PIR)?
I would presume most organisations do the same thing that we do and after a major incident there is a PIR, part of that PIR is to put forward suggestions / ideas on things that can be done to try and assist with preventing or decreasing the likelihood of that incident reoccurring. This is not quite problem management and we don't want to run it as a problem as most of the time that is overkill for the types of major incident that occurs. At this point the incident is already resolved, so Incident tasks don't appear to be the answer either.
We want to be able to assign and track tasks that come out of a PIR, does anyone have something that they do in ServiceNow already?
