Risk and Control is not deactivating when Entity is getting Inactive.

aditiojha
Tera Contributor

‎04-13-2023 02:12 AM

Risk and Control is not deactivating when Entity is getting Inactive. Can someone please help, what could be the probable reason.

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Naveen Kumar4
ServiceNow Employee
ServiceNow Employee

‎04-13-2023 06:24 AM

Hi Aditiojha,

 

This never happens in OOB, the reason could be scheduled jobs not being scheduled or event processor not working or you might have customisations.

 

Please reach out to the ServiceNow help desk. We are here to serve you.

 

Thanks,

Naveen

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Community Alums
Not applicable

‎04-13-2023 08:05 AM

Hi @aditiojha ,

 OOTB behaviour is if a entity is inactive then, the related Risks would be "retired".

Check if "GRC Cleanup Invalid Profiles and entity type" scheduled job has run or not.

 

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aditiojha
Tera Contributor
In response to Community Alums

‎04-17-2023 03:49 AM

Hi Sandeep, the Job is running fine. Still risk and controls are not getting inactivated

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Arnaud Bretz1
Tera Contributor

‎04-15-2023 10:41 AM

Hi @aditiojha,

 

there is a business rule "Item generation action on deactivation" . When an entity is deactivated, this business rule is triggered. It should display the following message  "risks and controls associated with this entity will be retired. If this entity is reliant under active common controls, its reliant associations will also be deactivated"

 

Check that this BR has not been deactivated or customized.

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