Risk and Control is not deactivating when Entity is getting Inactive.

aditiojha
Tera Contributor

Risk and Control is not deactivating when Entity is getting Inactive. Can someone please help, what could be the probable reason.

9 REPLIES 9

Naveen Kumar4
ServiceNow Employee
ServiceNow Employee

Hi Aditiojha,

 

This never happens in OOB, the reason could be scheduled jobs not being scheduled or event processor not working or you might have customisations.

 

Please reach out to the ServiceNow help desk. We are here to serve you.

 

Thanks,

Naveen

Community Alums
Not applicable

Hi @aditiojha ,

 OOTB behaviour is if a entity is inactive then, the related Risks would be "retired".

Check if "GRC Cleanup Invalid Profiles and entity type" scheduled job has run or not.

 

Hi Sandeep, the Job is running fine. Still risk and controls are not getting inactivated

Arnaud Bretz1
Tera Contributor

Hi @aditiojha,

 

there is a business rule "Item generation action on deactivation" . When an entity is deactivated, this business rule is triggered. It should display the following message  "risks and controls associated with this entity will be retired. If this entity is reliant under active common controls, its reliant associations will also be deactivated"

 

Check that this BR has not been deactivated or customized.