ServiceNow Community

Strategic Planning Workspace not visible after installing sn_apw_advance

I have installed the sn_apw_advance plugin on a Zurich instance, but the Strategic Planning Workspace still does not appear for the admin user.We recently upgraded our licensing from SPM Standard to SPM Pro, so the workspace should be available.I hav...

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How to Get paremeter value from public survey url

I have a req for adding the read only question User Name to a public survey. the value of User Name need to get from URL. how to implement it?

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Select the column in the reference type variable

Hello community, I have a reference variable that by default displays the "Name" column. I would like it to display the "u_managed_by" column only in that case. I applied this code: But the visualization is like this:

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Resolved! Show Custom CI Classes on Navigator

Hi Community,Good Day!There is a requirement to show custom CI classes on filter navigator.Actually some CI classes (Principal classes and others) created via CI Class Manager but these are not showing when we're searching on filter navigator. Need t...

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All clients don't need Now Assist, can we limit the Now Assist icon on the banner to a role?

Not all our clients need to see the Now Assist icon in the banner.Is there a way to limit the view to a specific role?Any help greatly appreciated.Thanks.

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Task sla Business elapsed time' is greater than 'Actual elapsed time

Hi all,I'm seeing a weird issue for few Sla's, where 'Business elapsed time' is greater than 'Actual elapsed time'.Did anyone notice this kind of behavior? how this could happen?This sla has a 24*7 schedule with the caller's time zone. Thanks

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ServiceNow Knowledge Management and SharePointHi

Hi All,1) I have knowledge articles stored in ServiceNow Knowledge Management2) I want these articles to be shown in a SharePoint website. This as SharePoint front end offers many more widgets and allows a better User experience. Is there any article...

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Record from scoped table is added to global update set

I have an scoped table and I want to add records into my scoped update set, why does the scoped update set has to be split into global update set and scoped update set to contain the records. What can I do to make the records are added to my scoped u...

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DPM - Outage Record is not tagging

Hi All, digital portfolio Management workspace having issue that it is tagging Incidents and Major Incident under need attention for the respective the Business application, Service Offering and Service Instance.But i am facing issue with outage reco...

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Resolved! Change default Service Operation Overview Dashbaord

I seen the default overview dashboard was read only so I made a copy and made my changes now I want to update the default overview to my updated dashboard. I did find this article Solved: Change default overview / dashboard - ServiceNow Community but...

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Performance Analytics - Report not showing monthly breakup rather showing Cumulative

1. Created a data source using asmt_metric_result2. Created to indicators, using the same data source, one is denomninator and one is numeration3. Created a formula indicator and provided the forumla that is numeration/DenominatorIn the screenshot t...

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Widget not showing up under certain circumstances (HRSD Cases)

I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...

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We need to restrict in payload content while sending from servicenow to third party tool

How to restrict the payload not completely which is going from ServiceNow to third party tool , as due to some internal policies few words or characters or file path etc are not allowed in the payload , likewise we cannot completely encrypt the comp...

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Report of Catalog Item with no SLA

HiWhich table source can I use to create a report of Catalog Items with no SLA? Kind regards

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Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)

Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operat...

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