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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [EMEA] Digital End-User Experience Office Hours Hosted by Lolita Honkpo 18 Dec, 2025 12:00 AM PST Event Details Online Live on ServiceNow: [EMEA] Digital End-User Experience Office Hours Hosted by Lolita Honkpo 18 Dec, 2025 12:00 AM PST Event Details Online Live on ServiceNow: Process Mining Academy Hosted by Lolita Honkpo 18 Dec, 2025 07:00 AM PST Event Details Online Live on ServiceNow: [AMS] Digital End-User Experience Office Hours Hosted by Lolita Honkpo 18 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Platform Academy Hosted by Lolita Honkpo 18 Dec, 2025 09:00 AM PST Event Details Online Live on ServiceNow: [AMS] Digital End-User Experience Office Hours Hosted by Lolita Honkpo 18 Dec, 2025 09:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

ON Hold Tickets are not showing - Reporting

Hello Team , I am Preparing a report , however we are not able to see hold tickets my conditions are below My observation:On hold Tickets are not Visible on Task table when I created Tickets on Incident Table tickets are visible for me.what could be ...

  • Question
  • Performance Analytics

UI action Button to create Workorder

Hi everyone,I have a usecase where I need button to create work order. I see we have context menu to create work order, can I make changes to it directly and make it button and make customization on it where when I click that button I get message onc...

  • Question

Business rule is not working

Conditions were met and business rule is executing not it's not displaying proper result, please refer below given condition and the script is(function executeRule(current, previous) {    // HIGH RISK    if (        current.u_information_security == ...

  • Question

Hide/Disable Post button in Portal

I would like to disable/hide "Post" button in Portal Form Activity logs:Also make the text field read-only as well without touching the ACL. Is this possible? Thanks.

  • Question

CSM exam course

i am planning to appear for CIS-CSM exam for which planning to complete CSM essentials course. Please guide me which one i should take up as there are 2 courses one for Xanadu and one for Yokohoma, shall i go for Yokohoma as its got completed automat...

  • Question

Help Text on Risk Event Record

Hello,  I am having trouble getting help text to show up on the risk event workspace record when I migrated update sets from a Dev to a Test environment. In the Dev environment the help text is stored on the Hint field in the Field Labels and shows u...

  • Question

Attachment icon doesn't respond in workspace.

Hi All,The attachment icon is not working in workspace. If I click on it nothing happens.If I open this table record outside of workspace, I can see an attachment there.Please help me understand why it is happening.

  • Question

Action Assignment in the relatedlist button

Hi , I create a new Add button in a relatedlist in workspace . Also able to add the record to the relatedlist. I'm facing issue how to add default filter condition . when i click on that add button record needs to show as per my filter by default.

  • Question

How to trigger Event Field Mapping from Event Rule in ServiceNow?

Hi, We want to update Alert severity and assignment group based on the incoming event’s Additional Information field.The Additional Information contains the Batch Job CI (cmdb_ci_batch_job) details. In the Batch Job CI, we define the severity and ass...

  • Question

Change 'from' address for one notification in ServiceNow

Hi Team,I want from address for one notification to be different , something like 'companyname_compliance@service-now.com'.I tried updating notification 'from' address with companyname_compliance@service-now.com but it did not work.So created a user ...

  • Question

How to hide tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.

  • Question

Can we downgrade the dev instance upgrade from Zurich to Xanadu?

Can we downgrade the dev instance upgrade from Zurich to XanaduProd env is in Xanadu 10b. Dev is in Zurich.All partners are doing actively development work in dev env. Lot of promotion need to be done in qa and prod. Now having in dev in Zurich, qa a...

  • Question
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