How to Start Learning ServiceNow (Step-by-Step Roadmap)

 Many people ask how to start learning ServiceNow, especially beginners coming from different backgrounds like IT support, development, or administration. When I started learning the platform, I found that having a clear roadmap made the learning pro...

• Question

Upgrade Inventory Button Missing for RFSS / RS / PO After Characteristic Changes in SOMT (Zurich)

Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and  RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...

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ServiceNow Instance Upgrades

ServiceNow Instance UpgradesUpgrading a ServiceNow instance is a routine yet critical responsibility for platform teams. Every new ServiceNow release introduces improvements in performance, security, usability, and platform capabilities. Keeping your...

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Visualization categories

Hi, Within ServiceNow Platform Analytics, categorisation is currently only possible within dashboards. Is there a way, or will there be a way, to categorise visualizations as well? Ideally, the same categories used in dashboards should also be applie...

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• Dashboards
• Data Visualization
• Platform Analytics

Dynamic filter for Change Requests between Friday and next Friday

Hi everyone,I’m trying to create a dynamic filter on the Change Request table based on the Planned Start Date.The filter should always return changes where the Planned Start Date is between the upcoming Friday and the Friday after it.This should work...

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I want to import an Excel file attached to a catalog item using an import set.

Is it possible to import an Excel file attached to a catalog item using an import set?My understanding is that if I pass the attached Excel file to the import set within the flow, I should be able to run the conversion map and other processes.

• Question
• Flow Designer
• Import Sets

Work Notes and Comment are not visible for itil_readonly role on INC, Change, PRB and Release Form

 Hi Team,I am working on enabling Work Notes/Comments access for the itil_readonly role. When I impersonate an itil_readonly role user and open INC/CHG/PRB/REL records, the Work Notes, Comments fields are not visible on the form.The requirement is to...

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How to allow a Reference Field to search by both Number and ID from the referenced table?

Hi everyone,I have a requirement where a field in my table is referencing another table (Reference field).In the referenced table, there are two fields:NumberIDMy requirement is:If the user types or searches using Number, it should display/select the...

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sys_user Reference Fields Empty in Service Portal Catalog Items

In the variablesubject_person, the field is supposed to show a list of users according to the query defined in the script (see attachments). Normally, the reference field should display all users matching that logic.Instead, when opening the Catalog ...

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Best Practices and Steps to Clone a ServiceNow Development Instance from Production

ServiceNow Instance Cloning: Complete Guide to Clone Dev from ProductionThis guide explains the complete process of cloning a Development (DEV) instance from a Production (PROD) instance in ServiceNow. Instance cloning is an essential administrative ...

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Courses

I'm new to the platform, but I've been working as a product specialist at the company for 4 months. I'd like to deepen my knowledge of the platform, and as a product specialist, what courses would you recommend? Do you have any certification recommen...

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Limit number of rows in Data table widget

Hi, Is there any way to limit the number of rows in oob data table widget in service portal so that the user wont need to scroll down to see more records.  

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Import external data into CMDB - Use Mapping Assist

Greetings everyone.I recently started my journey into ServiceNow, and am now preparing for the SN CSA certification: i must say it is quite refreshing to restart learning a new product after so many years.While playing around with Mapping Assist in a...

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Delta exam asking me to pay 200 dollars

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Workday Integrations and Flow designer array object issue.

Hey Guys, I am struggling to get the data mapping in flow designer.So the thing is Look up Time Off Balance is an OOTB action in HRSD workday plugin ,and the time off balance is getting data from the workday for time_off_balance object which is fine,...

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