Career path for Customer Success Manager in Service Now

Hello Everyone,I'm currently holding 7 years on experience in Customer Success and now wanted to shift my career in ServiceNow domain.Can someone please help we with the learning path I can opt or any certification that might help me grow in this fie...

• Question

Reports based on Priority

Hi team,I created a report on the Incident table, but I can’t figure out how to show it priority wise. Can anyone guide me?

• Question

Change Approval Policy

I need at least one user from each of these 11 groups to approve the Change in the decision step. However, what is happening now is that if one user approves the Change, the approvals from the members of the other groups are no longer required.All th...

• Question

incident state moving

incident is move from resolved to Close state in 7 days OOB. but logically how it happened OOB mean which script include or BR is running for this or something else. Can anyone please answer to this quire please. Thanks in advance...

• Question

Auto assignment of sn_cmdb_user for CMDB Workspace

How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...

• Question

Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table.  That part works fine.  But we are creating a flow that does various things when the record is first added to the tabl...

• Question

Table layout with UI builder - with accessibility standards

Hi, I'm using UI builder to build a page that has a layout that looks like a table. The cells need to contain interactive elements like checkboxes, links, and text.My current approach is to use the Repeater component to create the rows. Inside each r...

• Question

Now Assist Guardian FAQ

What is Now Assist Guardian? Trustworthy and responsible AI empowers customers and participants in the AI lifecycle to make informed decisions. NowAssist Guardian is a built-in platform component that ships with our GenAI Controller and is key to Ser...

• Article

DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However,  I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

• Question

Additional Comments Placeholder

When user adds any additional comments notification is triggering. I need to give as a warning message that "comments posted here will trigger notification" this message needs to be placed in Additional Comments placeholder. how can we achieve this o...

• Question

"Add" UI action

Hello all, I am trying to create an "add" ui action for a related list. When "add" is selected, it needs to open a list view of a custom table I created, in a separate tab. From there, the user needs to be able to select multiple records, select "add...

• Question

Creating and Modifying Virtual Agent topics

• Question

Drill Down report error - Service Portal

Hi everyone! I have a Drill Down report in a dashboard which is published in Service Portal, however when I open the dashboard I see this -> "The report drilldown is incorrectly configured to the table. Delete the drill and create a new one, or chang...

• Question
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