ServiceNow Community

Assign CWM licenses to any teams that work together - Does this require a $$ license

If I have a user who does not have an SPM license, can they use CWM and not be charged? I understand that they will not be able to update demands and projects, but can they use the CWM boards as a "free" user with the CWM role?I have multiple non-SP...

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CWM Kanban usability questions around tagging, filtering, and backlog behavior

Hi everyone,I’ve been working with Collaborative Work Management (CWM) in ServiceNow for team-level planning and Kanban-based execution, and I wanted to get some insight from others who are using it at scale.I’m trying to understand a few behaviors a...

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Show CWMTasks in My work without the user being a member of the space

I am using CWM 8.0.2. In Yokohama Has anyone found a way to show CWMTasks in My work for users that are not members of the space those tasks are created in? We have a Program of Works board which covers several projects and we want to capture action...

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A couple questions about CWM

Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...

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Updated Our Intranet URL - Need to Search for Links that need to be updated

Our company is updating our Intranet and SharePoint URLs. Is there any way to search all knowledge articles that may reference the old URL?

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Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

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Welcome me SysAdmin Commnity

It's feels great to be here. I have been into ServiceNow since half a decade specialized in ITOM, awaiting to explore the ServiceNow world more while i transition myself as a Product Owner.

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Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

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Add more column details under My task on resolve portal

Hi,I am trying to add more column details such as Exercise Name,Description,Goals & Objectivesfor recovery event record under my approvals on resolve portal .IN screenshot , you can see only Name , description,opened by & task type. I want to add mor...

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ServiceNow Exchange: Platform Academy - Guided Upgrade Console

Platform upgrades are a critical lever for staying current, secure, and innovation-ready, but upgrade friction costs organizations weeks of productivity per cycle. The Guided Upgrade Console consolidates upgrade planning, testing, and remediation in...

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Can I add a Roll back context record to track what my script has updated

By OOB Service Now provides Rollback Context, for the fix script are other. My question is can we add the Rollback Context to manually track the changes. For Example - I have a fixscript and if run the script by click of the Run Fix Script Button it ...

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ServiceNow Exchange: Process Mining Office Hours

Process Mining experts, novices, and enthusiasts, this monthly opportunity is for you! Join this open forum to ask questions and get answers from ServiceNow as you start your process mining adventure. Live attendance encouraged! ServiceNow Excha...

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ServiceNow Exchange | CRM AI Academy: Voice Agents - From Intent to Real-time Resolution

Discover CRM AI Academy, our recurring webinar series designed to help you unlock the full potential of ServiceNow's Now Assist for Customer Service Management (CSM). Each session delivers practical guidance on implementation best practices, configu...

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Searching for HR case results in HR Case form displaying instead of showing HR case ticket in portal

Currently, whenever someone attempts to search for an HR case that they created in the Employee Center, it shows the default ServiceNow HR Case form view instead of displaying the ticket in the portal.I think there is supposed to be a setting for dis...

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SuSe Security (former NeuVector) Integration to Vulnerability Response?

we're using NeuVector for Container/Pod Scanning for Vulnerabilities. Is there an OOTB Box Integration available? If not, has anybody already integrated it? (Enterprise Integration | SUSE® Security 5.4)

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