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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Resolved! Issue with HTML Fields in Problem in zurich version

We have HTML type variables for the fields FIX notes and Root Cause notes and Workaround in  Yokohama these fields are editable but in Zurich those became read only not able to edit those fields, can anyone tell us how to resolve this issue ?  

  • Question

New [HTML] Datatype ACL in Zurich

Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...

  • Question

HR Onboarding - Understanding Pre-Hire and New-Hire Roles

Disclaimer: "All views expressed in this post are my own and reflect my understanding of the ServiceNow HR Onboarding application."   With Zurich Release ServiceNow HR onboarding uses two distinct roles to manage the onboarding experience: the pre-hi...

  • blog

Storing of service providers data in ServiceNow

We have a requirement to store service providers data captured from RITM and its catalog task variables into a structured data model within ServiceNow, this data is critical to support the following objectives, For capturing fulfilment related inform...

  • Question

Resolved! Catalog Item Reference Variable Default Display Field Being Overridden

I am trying to create a Catalog Item with has a Reference variable that uses the Safe Epic (sn_safe_epic) table as its source.  By default, the Safe Epic table has the Number field as the Display Field.  However, when I set up my Variable, it shows t...

  • Question

Resolved! Hardware Asset cost and Hardware Model

Hello  I just wanted to know what is the difference between hardware asset cost and hardware model cost & how the hardware asset cost captured and also wanted to know  when the  purchasing particular model of asset  how the cost derived  in the purch...

  • Question

Resolved! Source Request Vendor Purchase question

Hi All,What setup I need to do with the hardware models/vendor catalog/Core Company table to see the count in Vendor Purchase from source request.  Thanks

  • Question

Export one report to pdf

I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user? 

  • Question

Cancelling Existing Incident SLAs and Attaching New Ones

Most of the time when amending existing SLAs you can simply amend the existing SLA with an end date/time Start condition and put a new date/time Start Condition on the new SLA version, but sometimes you may need to completely cancel and attach a set ...

  • Question

Best way to cleanup inactive Catalog items and its associated records.

We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...

  • Question
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