Product Models

I am struggling to understand the coherence between product models (cmdb_model) and how they use/reference model categories (cmdb_model_categories).  1. When creating a new Product Model using the wizard - what determines which categories are availab...

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How to hide Price Quantity and Total from My Task Page

Hi Experts  I see these price quantity and total when I navigate to My Tasks page using Employee Center to see my approvals. How do i hide this?  

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Bring AI Agents on the Forms

 We have enabled the out-of-the-box Skills and Agentic Workflows in our system. Now, when we enter a prompt in the Now Assist chat, we receive a relevant and contextual response.For example, if I type: "Generate Post Incident Review for INC000001", t...

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UI Action button not showing in certain workspaces

I have a scoped application published to the ServiceNow Store and a customer has reported some behavior I've been unable to reproduce in any of my environments (PDIs and vendor instances) or to successfully diagnose in theirs. As the title indicates,...

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How to disable "display prompt" in Now Virtual agent via Teams

I need to understand how to disable the "display prompt" button within the Now virtual agent app via Teams  

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Sign up for the 2025 Q4 Asset Management roadmap replays!

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Alert in CSM workspace that cannot be dismissed

Hi All, I am looking to create an alert that cannot be dismissed by the user. This alert needs to be shown in CSM/FSM configurable workspace, if one of the fields on the Case form is not empty. I have tried using the Alert component in UI builder on ...

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Azure Cloud Discovery

we started doing azure discovery, I have created azure Tenant ID and all other details to bring in subscriptions. Right now I am getting all subscriptions which are there under the Tenant ID. Question I have,1) I don't see any discovery schedule on T...

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Generate multiple PDF reports at once from List View

I have a requirement to generate multiple PDF's at once from list of cases. Should be able to click on the checkboxes of the cases and add "Generate PDF" button.In the PDF I want details from Case table and survey table. Can someone kindly help me on...

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3 Strike rule automation ticket - incident pop up no tification

Hello, My name is Gabriel and on my organization I work for the Service Desk. We already have the 3 strike rule automation enabled for incidents and we want to know if there is a way to enable or if there's a feature that can send a push notification...

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Formatting issue with checkbox variables in HR Case description using createCaseFromProducer()

I’m working on an HR Application Access Request Record Producer that uses sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer() to create HR cases. Earlier, the environments (Implementation, QA, Production, Sandbox) were handled through a ...

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Converting Metric Values (AVG) from Seconds to Minutes or Hours

Hello,Is there a way to format the values retrieved from a Metric (in this case, the AVG)?The current values are displayed in seconds, but I’d like to convert them into minutes or hours.I’ve tried using the Format Values option (highlighted in red), ...

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