ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)?   Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

• Article

Hide Fields in the section based on the field value on the record producer form

we have record producer which will create a record in target table upon submission and now my requirement is to hide particular fields in the section on the form based on the other filed value on the form for the new records which will be creating fr...

• Question

Retrieving variables from catalog item

Hi,I want to use variable values from a Service Catalog item in Flow Designer.However, I can’t directly access those variables because the Flow Designer isn’t triggered when the catalog item is submitted.When the catalog item is submitted, it creates...

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Bring record producer variables into flow designer

Hi,I have a requirement where on a record producer there are 2 select box fields and when user makes selection on them and submits the form it creates a case. As soon as the case is created the flow designer is triggered where I want to fetch the val...

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How to Integrate ServiceNow to Power BI?

Hi All,We have a requirement to integrate a ServiceNow with Power BI.  The main objective is to display the data from ServiceNow dashboard to Power BI. We have few dashboards based on ITSM application. I want to know how complext it is and approximat...

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Show Compose email on Portal Activity

Hi all, We want to display the "Compose email" attached to tickets on the customer portal. These emails are displayed in the ITSM or SOW view, but we can't figure out how to make them available on the customer portal.Can you help us ? Karine

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How to send reminder for survey

Hi allI created a survey and a survey notification for end users, but I need help setting up reminder notifications. How can I automatically send reminder notifications to users every other day or every 3 days?Please any suggestionsThanksNandini

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How can I save the choice list change in HR case?

As an admin, I want to make the 'Awaiting Approval' option in the State choice list invisible. The instructions specify not to delete the option, but to hide it from the choice list. So instead clicking X to delete, I changed the number as below for ...

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What does the red dot mean next to the record producer in the screenshot?

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Hi Team, I have created new fields in interaction table but those fields need to show in service ope

Hi Team, I have created new fields in interaction table but those  fields are not showing in service operations workspace  .please help on this.

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Parsing email body into Inbound Email Action

Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...

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MVP Talks: How to build apps and influence people

  Join ServiceNow MVP Phil Swann to explore why human relationships matter, and how to build apps that put people first.   This video is part of our Community Week 2025 celebration. Phil originally gave this talk at Knowledge 2025, and repurposed i...

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Get Document Content from a SharePoint Document into ServiceNow field

Hello Community,I have a requirement where I need to retrieve the content of a document stored in SharePoint and populate that content into a specific field in ServiceNow.Could you please guide me on the best approach to achieve this?

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re-schduling the Online CSA exam

What is maximum window time for re-schduling the Online CSA exam in case the exam window has passed

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