Explain the carrier journey of service Now System Administrator from beginner to expert level.

• Question

Business Rule Effected Admin

We are attempting to integrate incidents using the API.We created an API user and assigned the custom role "itsm_write_create_api_fjdx".We created the following business rule because we do not want the API user to read the sys_user table, but we enco...

• Question

Workspace list shows extra fields on Edit

I have a list in Workspace that displays only two columns, and it works as expected. However, when I click the Edit button, additional columns/fields are shown.How can I hide these extra columns and ensure that only the required fields are displayed ...

• Question

Notification link opening up in WSD Portal not ESC

Out of the box email notification open the reservation in WSD portal, I can't find any property to update it to open in ESC ? I am able to find the code reference provide to /ws and /esc. Is there way to keep to ootb notification and repoint it to es...

• Question

Keep Business Context Stable During an Incident

A common challenge I see in Incident Management is the tendency to change key fields—such as Service, Service Offering, or Business Impact—as an incident moves between support tiers. While reassignment and escalation are natural parts of resolution, ...

• Question

Server-Side Validation Is Essential in Modern ServiceNow Implementations

As ServiceNow continues to expand across Workspaces, APIs, integrations, and automation, enforcing business rules only at the UI level is no longer sufficient.A common scenarioFields appear mandatory or read-only in the UI, yet records still get crea...

• Question

Using Schedules Instead of Custom Tables for Cutoff-Based Business Logic

A pattern I see often is teams creating custom tables to manage business cut-off dates (payroll, billing, compliance windows, blackout periods, etc.). In many cases, this complexity can be avoided by using ServiceNow’s out-of-the-box Schedule tables....

• Question

Need to protect a Script Include that will be loaded to another instance

I am developing an application for a client and it has a Script Include that needs to be encripted when I deploy it to the client's instance, because it is my intelectual property. However, when I try to select the "Protection policy" to "Protected" ...

• Question

Flow Designer – What Happens to RITMs After Flow Updates

Hello, I would like to better understand how Flow Designer behaves when a flow is updated. For example, suppose Flow Designer created an RITM on 12/22/25, but the associated tasks are not scheduled to be created until 12/30/25 because a Wait for Cond...

• Question

Can We Reuse Now Assist Summarize in a Custom UI Action?

ServiceNow Now Assist – provides an out-of-the-box (OOTB) feature "Summarize " on the Incident form that automatically generates summary of incident details. This helps quickly understand context, progress, and resolution without manually reviewing a...

• Question

Virtual Agent

We need to create new CI's through Virtual Agent, if we upload the excel file that data need's to be upload in cmdb_ci table, is there any way to implement this?

• Question

incident created in self-service portal, state should be New, by default it assigned to Service desk

Hello,I have been assigned to task which is as follows: Once incident created in self-service portal, incident state should be in New state and by default it should go to Service Desk assignment group. User should be able to find only "In progress" &...

• Question

issue with snow reports - cannot edit own reports

Hi Team , new & duplicate option grayed out - no edit option as wellThanks for your help 

• Question