ServiceNow Community

How to trigger second activity set based on the advance condition and audience

Hello All, I want to trigger the current activity set based on audience criteria if the previous activity set was not triggered due to its task conditions.I have set the trigger type to ‘Advanced’ with conditions based on the previous activity set an...

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Restrict the choice visibility to a group of people

Hi All, Need one suggestion that, On the employee center portal, I configured the enhanced request filters. In that i added a custom filter definition called 'Request type' and in that i configured all the tables in the associated Request filter co...

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Azure Discovery Service Graph Connector OR ServiceNow Cloud Discovery

Hello ITOM Experts, For discovery what should be used and more meaningful ?ServiceNow Cloud Discovery ORService Graph Connector I know the Midservers needed for normal where as SGC does not. But which method is more meaningful in terms of Data ???? W...

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How to How to get the instance URL using get the instance URLusing OnLoad Client Script of the Form?

How to get the instance URL using the OnLoad Client Script of the Form?window.location.origin; does not work

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Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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Contractor Groups Not Visible in Dispatcher Workspace (FSM) in Xanadu/Yokohama Releases

Hi Community,In ServiceNow FSM, up to the Washington release, contractor groups were visible in the Groups section when selecting a dispatch group under "Type of Group". However, in the Xanadu and Yokohama releases, contractor groups no longer appear...

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Unable to Access Now Learning Account & Need Webassessor Unlinked

Hello, I am experiencing an issue where the Now Learning login page keeps reloading indefinitely, preventing me from accessing my account. This issue started after my account was merged, and I have been unable to complete any troubleshooting steps be...

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Resolved! Unable to Login to ServiceNow University

Hi All, I recently switched to a new employer and I am unable to login to ServiceNow university after updating to new email ID. After I enter the MFA code, system keeps redirecting me to two different pages. Any thoughts on what might be causing this...

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Implementation user stories

Hello everyone,Want to implement some user stories in ITSM, if anyone have any use case for OOTB capabilities in ServiceNow please share with me. Looking for positive responseThank youRegardsPranjal Srivastava

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DPM dashboard stuck at loading

Hi,I have my Digital portfolio management(DPM) dashboard stuck at loading,Cleared the cache and tried everything i could think of, but no luck its same, Can someone help on this?Below is the screenshot for the same

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HAM inventory stock order request

Hi folks, I want to understand HAM inventory stock order request, there is a catalog item and flow which comes with HAM pro plugin,Catalog name - Hardware Inventory Stock OrderFlow - Hardware Stock Order Flow I have to add an approval group in the t...

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Retired and then re-published articles not able to be edited/updated

When a retired knowledge article is re-published it is not then able to be edited as a normal article. The 'Edit' and subsequent 'Checkout' buttons are not available at all. This has lead to several knowledge articles needing to be removed and replac...

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Resolved! Prevent duplicate records in sys_user_grmember

In our ServiceNow instance, I have noticed that it is possible to insert duplicate records into the sys_user_grmember table. However, in my out of the box PDI there seems to be something in place that prevents this, and throws and "Invalid insert" er...

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Copy RITM Comments (Including Approval Comments) to SC Task with correct order and user information

Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...

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Selecting single record from List Collector

Hi @Ankur Bawiskar, I hope you are doing well. I have a question about catalog variables. I created a list collector for available software, and I want all available software to be shown in the available list. When I select multiple records, I want t...

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