ServiceNow Community

Request for ITSM Suite Pro Plus Course Link

Hi Team, Could you please share the course link for ITSM Suite Pro Plus in Now Learning? Thank you.

Question

Validate Lifecycle combination Business Rule error in Flow Designer

Hello all, When I am trying to update a Business Application record from flow designer,I am updating with Status --- Retired, Life Cycle Stage ---- End of Life, Life Cycle stage status --- Retired.the record is not getting updated with the values, in...

Question

Open Record "i" icon not working in Configurable Workspace

Hello-Attached is an example. Not much to show since when you hit the "i" icon, nothing happens The curious part is that for some tables it works and others it does not...so it's not a matter of records not being there, because they are. For exampl...

Question

Need to hide "Add / Edit / Remove" buttons from Approvers related list in SC Task

I have a requirement to hide the Add, Edit, and Remove buttons from the Approvers related list (sysapproval_approver) on an SC Task after a particular task is closed complete. I created a Client Script (onLoad) on the sc_task table using: g_form.set...

Question

ACL Not working for internal users

As an internal user, I want to view and update RITMs categorized as internal so that I can manage RITMs securely. Acceptance Criteria = User has internal_user role; Can view RITMs where Categorization = Internal; Cannot view external incidents unless...

Question

Hide the ‘New’ button for related lists when the HR case state is ‘Closed Complete’

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evi...

Question

Unable to Add “Business Elapsed Percentage” (Task SLA) as a Column in SC Task List in SOW

On the SC Task form, I can see the SLA details under Related Records (including Business Elapsed Percentage). However, when I try to configure the SC Task list view—specifically the “Tasks Assigned to Your Group” view—the Task SLA fields (like Busine...

Question

Restrict editing related list record in hr agent workspace

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, there are multiple related lists. I want to restrict editing of list view records for the Interview and Allegation related lists.For example, in the attached image, I want to...

Question

I want to restrict the popup message when someone exits the form without submitting it.

Here, when I fill in the form and then change my mind and exit without submitting it, an out-of-the-box popup appears.Now I need to restrict that,Kindly help me with the approach, Thanks in advance !

Question

ServiceNow HRSD (Tutorial Article Part - 1)

Hello ServiceNow Family, I have started a Article series on more compelling Module ServiceNow Human Resources. In many companies, HR spends a significant amount of time on repetitive tasks such as responding to emails, managing chats, and using...

Article
Best Practices
Multiple Versions
Team Development

Stop Confusing Business Applications with Business Services: A Simple Guide for Everyone

One of the most common questions I hear in every CMDB or CSDM conversation is: “Should this go in Business Application, or should it be created as a Business Service and Service Offering?” This confusion happens everywhere — ITSM teams, application...

Article

504 timeout error in outbound http logs for rest message

Timeout error in http timeout error for outbound rest message. This is coming frequently. Please help us here

Question

UIB AJAX call

Hi everyone,I’m working on a technical dashboard in UIB that includes a client script. I have a simple requirement: retrieve all child project IDs for a given parent project.I created a data resource and bound a client state parameter to the conditio...

Question
Yokohama release

Resolved! Service Portal Catalog Client Script Issue

What we are trying to do is hide the u_internal_external field from external users. This script seems to work but the problem is that users who are internal are not seeing the field. Initially I though there was code error. The ! implies that user wh...

Question
Scripting and Coding

The changes made in X form should reflect on Y form

I have two forms X and YBoth forms have similar fileds called compact which needs to be filledIf the filed compact is filled in X form it should automatically get updated in Y when they are linked with the common filed value Sec

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Incident Management