ServiceNow Community

Modal field not loading the values from a reference field

I have created a UI Page that opens a modal when a UI Action is clicked. The modal allows the user to select a name from a list of records from a reference field. I am not able to get the dropdown to load. It only says --Loading Entities--. I am chec...

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ATF - Retrieve output from "Create User" step in "Run Server Side Script" step

Can't get this piece of code working. It goes wrong in retrieving the user from Create User step before. What do I do wrong? (function(outputs, steps, stepResult, assertEqual) { var my_query_step_sys_id = "xxxxx"; // retrieve user record v...

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Disable toggle for some service channels available in the presence state.

We have three service channels configured in the Available presence state, and I would like Call and Chat to be automatically selected when agents set their status to Available in Workspace.

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Advanced Work Assignment
CSM Configurable Workspace

Service Portal/Playbook: date shows yyyy-MM-dd format but dd-MM-yyyy is required

Morning, on the Service Portal (playbook form) the date field displays as yyyy-MM-dd even though in the Core UI, dates show correctly as dd-MM-yyyy. The system property date format is set up as dd-MM-yyyy. What is the supported way to make the portal...

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Customer Service Portals
Playbooks for CSM

Resolved! Task: Create Discovery Schedule - Failed

Task Details :Discovery Schedule:Name: Windows and Linux Server ScheduleRun: Weekly on Saturday at 2amDiscovery IP Ranges: 192.168.16.11, 192.168.16.12 (Use Enter new IP ranges to quickly add the 2 Ip addresses.Error:Earlier, there was an issue with ...

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Domain based theme separation issue.

Hi all,From last two days, I have been trying to integrate the theme and logo-based separation on my PDI as per the Domain.I have created themes for different organisations and attached those themes as per the sys_domain field.But whenever I am imper...

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Notification content

Can we dot-walk a variable, such as requested_for, in the sys_notification_va_content table script so that it appears in the record card immediately after the Approver field?

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Maria DB VS Raptor DB – Where’s Waldo? Search Test – Part 4

My name is Forrest Falk, and I am a ServiceNow Certified Master Architect (CMA). I have had the opportunity to test both RaptorDB and RaptorDB Pro instances. With these tools, I have decided to start a series in the community where I will be testing ...

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Inconsistent Behavior with javascript&colon; Filter Using Script Include in Report Conditions

In our scoped application, I’ve created three reports in ServiceNow—Active Planned Actions (Companies), Active Procurement Actions (Companies), and Contracts Under Administration (Companies)—all using the same filter condition: field_name.sys_id is o...

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Showing MRVS on SC_Task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

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Need to add a catalog item field in Topic content widget

HI Community, In Topic content widget i need to display a custom field from catalog item table in it.How to do that help me with server side script and html.

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How to filter CMDB_CI by Tag, Key, Value

Using DIscovery on Azure Servers, the Virtual Machine Instances are configured with various Keys and Tags . These are discovered and brought into the CMDB by Discovery. I now want to filter the CMDB_ci.list table based on a Key value. Can someone ...

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Entity name shows "Created date time" rather than record title from the table referred

Hello,I have created an entity type and used a custom table in entity filter. When I open record from a custom table list view it shows me right record title on the top of the form (attached image 1). However Entities (related list of entity type rec...

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lifecycle event and added two activity trigger

HRSD--I created an onboarding lifecycle event and added two activities, let's call them Task1 and Task2. Task2 must only be triggered after Task1 is completed. I couldn't find where to set this up – there doesn't seem to be a setting like "Dependenci...

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set the current category to a variable

How to set the current category value to a variable which I created.

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