Selecting group on Sprint Planning or Sprint Tracking boards

• Question

UI Action scrolls to Resolution section only if section was opened earlier

Hi ServiceNow Community,I have a custom UI Action button in the banner frame of the Incident form to scroll the user to the Resolution Information section without refreshing the page.Current behavior:If the Resolution Information section is manually ...

• Question
• Incident Management

Looking for a ServiceNow partner to certify our Plugin for new Service Now releases

Hi there We are looking for ServiceNow developers who can help us to certify our Plugin with latest releases of ServiceNow. If anyone is intrested, please respond back to this post and share your contact details.  RegardsAsha

• Question

UI action condiion isn't working.

Hi, Sys_properties: x_telu6_th_lenovo.send_to_lenovo_allowed_groupsType:stringValue: {  "TH Digital Workplace - Asset Management": "c17e6401933842106402bfbd1dba1014",  "TH Digital Workplace - Australia": "897e6401933842106402bfbd1dba1016",  "TH Digit...

• Question

How do I limit which HR Services that HR Agents can see on the case-creation-page in HR Agent Worksp

I would like to know how to limit which HR Services (in the same COE) are available to different HR Agents on the case-creation-page in the HR Agent Workspace.In the attached screenshot, I would like Agent 1 to see all 3: NLI, FFWO, General ER Case b...

• Question

メールが送信されません

いつもお世話になっております。昨日の21:00ごろからServiceNowインスタンスから送信されるはずのメールが送信されなくなりました。sys_emailテーブルにレコードは作成されるのですが、すべてのレコードでTypeがsend-readyになっていてsentになりません。send-readyのメールを送信させる方法を教えて下さい。よろしくお願いいたします。

• Question

I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...

• Question

Hiding a particular group in assigment group filed in incident form

how to hide a particular in group in assignment field in incident form, even when any group member tries to fill in assigned to field, the group shouldn't populate in assignment group field

• Question

Modifying filter on a related list

Hey Community. So, in change records, I want to update the filters for 'Affected CI' related list. I don't just want to modify it in change record only, but when someone tries to add a new CI, the filter should be present there too. See if I select '...

• Question

Show the checkbox that change between additional comments y work notes

Hello, I recently add the additional comments to the notes and it is not showing me the checkbox that change between the comments and the work notes:I already try to remove all the variables save it and add them again but the check box is still not v...

• Question

Rejected Tickets and Workflow

Anyone here work in an environment where if a ticket's Approval is rejected, it gets sent back to the submitter for a "rework" and resubmitting that same ticket record? Im used to just telling the user to submit a new ticket with the proper informati...

• Question

Handling “Error 300001: Now LLM Guardian call not successful” in Now Assist GenAI Skill Logs

Hi everyone,I’m seeing repeated occurrences of the following error in sys_gen_ai_log_metadata for multiple Now Assist GenAI skills: Now Assist Q&AResolution Notes GenerationIncident SummarizationThe log entry shows:“Error 300001: Now LLM Guardian cal...

• Question

Issue with workspace view

If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...

• Question

Create Incident UI button not redireting to a New page which is OOTB

I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changesOOTB:-    But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.After creati...

• Question

notification

Hi Guys I have created a record producer for my custom table, for that i have created a notification with a button like accept , if the any user of the assignment group clicks accept , it change assigned to field with the logged in user. For that i h...

• Question