ServiceNow Community

OAuth Token Expiring Every Hour – Not Refreshing Automatically in ServiceNow

Hi team,I have an integration set up between Microsoft 365 and ServiceNow where I created an Application Registry using client credentials.Currently, I need to manually click the “Get OAuth Token” related link to generate the token. The token expires...

Question

How to edit Order Confirmation Widget?

I have a business requirement to make 'Delivery Information' a mandatory field in the Order Confirmation modal. I have copied the required widgets, made my updates, and followed all steps outlined in KB0723600. Unfortunately, when clicking 'Proceed...

Question

Troubleshooting "Training Request Timed Out" in Zurich Instance for Predictive Intelligence

Hi everyone,I am working on a new Predictive Intelligence implementation in a Zurich sub-prod instance. I am trying to build a Classification solution for the Incident table, but every time I click "Train," the process fails with the following errors...

Question

Best Practice for Data Deletion in Workplace visitor management

Hello Community,We are currently implementing a data deletion for Visitor Management in Workplace Service Delivery (WSD) and would like to validate the best architectural approach.RequirementVisitor-related data must be automatically deleted accordin...

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Rome
San Diego
Tokyo

Dynamic filter for Change Requests between Friday and next Friday

Hi everyone,I’m trying to create a dynamic filter on the Change Request table based on the Planned Start Date.The filter should always return changes where the Planned Start Date is between the upcoming Friday and the Friday after it.This should work...

Question

What is the value of defining "platform host" Business Applications

Hello Everyone, can anyone please help me see the value of defining the "platform host" type of Business Apps? My understanding is that for EA/design, the "platform app" level is most critical since those are the ones used for TCO/Rationalization/Cap...

Question

Task Intelligence blank prediction

Hi, Im trying to set up task intelligence to predict certain fields, and while it works fine for service and assignment group, it does not seem to be able to return a cateogry prediction despite saying at the top that it has made a prediction. Instea...

Question
Predictive Intelligence

Resolved! How @User mention works in servicenow

Hello everyone,Currently users receive a notification every time a comment is left on an incident or ritm (this one is a cash register), the fact is that when mentioning a user with @Community Alums they receive the notification of the mention and th...

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Join Us! Register now to attend the North Texas SNUG | Koch Industries Plano | April 9th

Don’t miss the chance to interact with ServiceNow customers and experts on April 9th at the North Texas SNUG! Your success with ServiceNow is at the heart of every SNUG meeting. Whether you are new to ServiceNow or a long-time customer, the SNUG me...

Question

URL validation including domain

Hi Community, I'm after some collective assistance to help me with an onChange Catalog Client Script please. Goal: When a user enters a URL into a single line text variable [provide_url], I want to ensure they have entered a valid URL including the d...

Question

How do we group tasks together in sprint planning view?

When we started with a regular list view in CWM, we would break down larger bodies of work into child tasks, which helped with navigating across similarly themed work. We just switch to using the sprint planning view this week, and we noticed that th...

Question

Report to capture unique "phrase" by unique user

Hello,Appreciate any help in advance. I need to create a report to get a number of incidents by user where a phrase "abc def" is put in either resolved by notes or in additional comments.I did create a database view for incident and sys_journal_fie...

Question

Stop Manual Updates! 😱 Update Incidents Using Record Producers

Hello Everyone, Stop Manual Updates! Update Incidents Using Record Producers! I’ve created a quick video walkthrough of how you can achieve the above scenarios. Check out the video below to see how you can utilize this feature in your Proj...

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OAuth2 Client Credentials (Xanadu)

Hi all, I’m working on a ServiceNow Xanadu instance and trying to set up an OAuth application using the Client Credentials grant type so an external application can authenticate to my instance. (System OAuth -> Application Registry -> Create an OAuth...

Question

Extend User Criteria Diagnostics for Custom Roles

One of my many favourite introductions back with the Madrid release was the user criteria diagnostics tool that made working out why an user couldn't see a catalog item so easy! Previous customer I worked with had nearly 100+ user criteria that would...

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