ATF "Set Component Value" Step Displays sys_id Instead of Display Value

We are encountering an issue while creating an ATF test step using "Set Component Value". For a reference field, even though the display value is set to the name field, the label in the test step shows the sys_id of the record instead of the expected...

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Hi i am calling script include from client but it was showing "type" error in my code please give me

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Printers not getting discovered and difference b/w cmdb_ci_ip_address and discovery_range_item table

We have a Discovery Schedule that runs every Sunday with 79 IP ranges for printers. However my CMDB team shared a list of additional printer IP addresses which are missing in cmdb_ci_printer table. Later we figured it out those ranges are not part of...

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Printer Discovery schedule

"I’m discovering printer devices using discovery schedules, When the SNMP version is set to 'ALL', the discovery fails. However, when I set the SNMP version to V1/V2, the same discovery schedules completes successfully. Could you help me understand w...

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Midserver down after zurich upgrade to patch3

We recently upgraded our instance from Xanadu Patch 10 to Zurich Patch 3, following which our MID Server (ID: c872d00bdb225380299fe1d3ca9619d6) has been consistently failing. Upon attempting to restart, the server comes online briefly (for about a mi...

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Knowledge - search conditions?

Hi! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the resul...

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Delete Multiple records

Hi All, We want to delete multiple records in Software Installation table approx 8.8 Million records The purpose of this activity is to clean up the data and load it fresh, can You recommend a best solution with out any performance issues Instance : ...

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Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

  We’re thrilled to announce Community Week 2025!   Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7!   This is your time to learn, connect, and be ...

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How to insert fields using ACLs, Business Rules,

How to insert fields using ACLs, Business Rules,

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I have implemented a flow using code that works as expected in most cases

I have implemented a flow using code that works as expected in most cases

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Can we filter search widget to show certain suggestions for Catalogs and KB's

Hi, can we restrict the search widget which has AI Search and Zing search is enable, i need filter to show suggestions of catalog items and KB's which is in a particular application scope or in a topic with child topics can you share me the steps to ...

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Selected Catalog item variables are not properly visible in RITM's Variable Editor?

Hi All, I'm facing one issue that the variables from catalog item are not properly visible in RITM's Variable Editor.  Do I need to make any additional configuration for this?In our catalog item we have multiple fields, based on category and subcateg...

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How to Edit Default filter on Incident Table? Zurich

I am unable to edit the default filter. See attached.  On the incident form i went to Configure->List Control....and added "Edit default filter".  Refreshed.....No edit default option appears.....I have searched for solution with no results. How do i...

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Question : CLONE the ESC or Customize the OOTB?

Hi everyone,I’m currently implementing ESC for one of our clients.I’d like to ask Is it a best practice to CLONE the ESC  and use the cloned version for customization,or should we Customize the OOTB one and only clone like theme , taxonomy as needed?...

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