ServiceNow Community

Business Continuity workspace

Hello EveryoneI need to add two fields here exercise method and sub method in the activity sectionThe requirement was in the Business continuity workspace under exercise we have detail tab. In that we have activity section . so , we need to the field...

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Report count aggregation > count disctinct are not available

The columns are not appearing in Report > Aggregation > Count Distinct, even though the value is correctly set as a string. What should I do please ? Thank you in advance ! Regards,

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Unlocking Next-Level Cloud Visibility: ServiceNow Discovery using AWS SSM

Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS architectures, gaining a unified view of assets bec...

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ServiceNow partner

Hi ServiceNow Community,I am currently working at Top Indian MNC and for the past 3 months I have been focusing on learning ServiceNow, specifically in the ITSM module. I am now planning to pursue the CSA (Certified System Administrator) certificatio...

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ServiceNow Administration Fundamentals On Demand

Just now I have completed ServiceNow: ServiceNow Administration Fundamentals On Demand

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Operational Resource Assignments - 1 per user or 1 per group?

Are operational resource assignments meant to be assigned per user or can they be assigned at a group level? While testing, we are unable to assign at group level and are only successful if we add a resource.

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🚀 Help Shape the Future of AI Engagement at ServiceNow

Are you responsible for monitoring ServiceNow’s Now Assist in Virtual Agent’s (NAVA) success and value? We want to hear from you! We’re conducting a research study to better understand how customers like you define and measure success and value an...

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Resolved! An IT manager is responsible for the Network and Hardware assignment groups

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...

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How can we make Now Assist more conversational and interactive

How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...

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Be able to attach the record number even parent record is in resolved/closed mode.

The fields Parent Incident, Problem, Change Request, and Caused by Change of "Related Records" tab of an Incident record in ServiceNow is Read-only mode after being incident/problem is being resolved or closed. we need this to be in editable mode to ...

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where to customize ,out of the box TASK SLA's related list which is present on Incident form.

Hi Everyone, I have a requirement to appear incident task sla's on the out of the box Task SLA's related list .Where could I find this option to customize this requirement.Please help me on this . Thanks,Amulya P

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Requests being marked Closed Incomplete when their RITMS are Closed Complete

Hi all, I've been running into a problem with requests. Every time I mark a RITM as Closed Complete, it's parent Request is marked as Closed Incomplete. As far as I can tell this is controlled by the "Close Parent if Required" business rule, but the ...

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Including Table of Content option in html toolbar in article body field of KA

Hey Guys, I am facing issue with table of contents html tinyMCE option, I have other html toolbar options and once I enable toc/tableofcontents option using attribute section of Article body dictionary, it is saving fine but on form it is removing ex...

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Incident Management

Exclude some filtered data during cloning

I want to exclude some data from the Incident to be cloned into Dev and Test instance. How can I do that? Do I need to have a clean-up script to delete the data?

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Smartsheet integration with ServiceNow

Hi All, I have the below requirement to configure ServiceNow - Smartsheet integration. Whenever few fields in Business Impact Analysis table changes, then the updated field values should be transferred to Smart Sheet. Please assist. Thanks & Regards.

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