ServiceNow Community

User unable to approve the requests through outlook mail

When user is trying to approve the request from outlook, He was redirecting to different page. Is there any solution for this. Kindly help on this issue if you have faced earlier .

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Inquiry About Implementing Failover MID Server Cluster for OOTB AD Spoke

Hi, I wanted to reach out and get some insights on an issue we've been encountering with our current MID server setup.Our goal is to create an updated flow that will allow us to leverage multiple MID servers. The issue we're facing is that, on occasi...

Question

i,Dynamic filter with script include

Hi, Im trying to create a customize dynamic filter using script include that will show only groups that I belongs to without the parents group (the OOB One of my groups dynamic filter includes the parents group). What am I doing wrong? var getMyGroup...

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How to resolve a PDF truncate situation because of some lengthy description in the PDF

When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long a...

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CMDB & MID Server

Hello Community,Can anyone please help me understand the following questions:-1.) On what basis do we decide the number of MID Servers required in a client network, considering that a single MID Server can typically handle around 10,000 CIs under ide...

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Data Foundations

Search source table for sharepoint connector "sn_sp_con_sharepoint_external_search" shows no records

Hi All,Need your help for below issue.We are working on bringing external content from SharePoint using "SharePoint Online Search Connector".We are able to get content of site, drive, permissions and indexing also completed.In index file flow its sh...

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Workday HR Spoke - Looking for field that stores User Login information (last logged in time)

HI, We are trying to integrate Workday with Servicenow using 'Workday HR Spoke'. We would need to pass the Users last login time from Active Directory > Servicenow > Workday, but we would like to understand if there is any field that we can utilize ...

Question

Cannot set hourly rate for a single user

I have looked around and I found nothing about setting hourly rate for a specific user like I can do for groups and roles. I would like to user this hourly rate in order to calculate costs when this user submits a Time Card. I have already seen that ...

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Recommended Trainings for Enterprise Architecture

Recommended Trainings for Enterprise Architecture (EA) Investing in ServiceNow training and certification drives real results: faster value delivery, higher productivity, lower risk, and quicker adoption. Make learning a priority to get the most fr...

Article

SNPI Story1 - delete table

Hi , I was doing SNPI Story1 and mistakenly created wrong HHD table, now i want to delte it . how can i do so, not finding any options. I am stuck and unable to validate the task as if i create another HHD table it will create another system names.

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What elevated commands are executed by ServiceNow for Service Mapping ?

Hello Community,I am working on configuring Service Mapping in ServiceNow and need clarity on the Unix – Enhanced ADM (ADME) probe.From the documentation, I see that the probe requires elevated permissions to run certain commands. For example, on AI...

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Service Mapping

Notification

Hello!I need to send notification to the (assigned to) on (incident task) whenever the incident got updated.How do I do that? Thanks,S

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Business Rule

Hi, Looking for help in creating business rule to change assignment group when the state change. Example state is "new" and the assignment group is "ABCD", if state become "active" I need the assignment group to change to "new group" thanks

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not able to see now assist data kit home page

Hi,Not able to see the now assist data kit--> home page . I'm having sn_data_kit.analyst, sn_data_kit.admin roles .

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Resolved! Question on Parent/Child App services -platform host/module context

Hi All, I'd like to better understand the implications of parent/child app services in the following scenario:- We have a platform host Business App (e.g. ServiceNow)- We have a child platform app Business App (e.g. Project Management)- I want to rep...

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