ServiceNow Community

I passed my CSA exam!

I finally got the change to take my ServiceNow CSA Exam and I passed! I would like to share the certification that I got! Here is also the score that I got:

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Restrict a type of state to only one item

I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?

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Software asset workspace is not available in PDi for Zurich release

Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...

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CIS-ITSM Voucher Expiration & CIS-DF Requirement

Hi All, So, I have the CIS-ITSM voucher that supposedly will expire in April. I heard of the new requirement of the CIS-DF must be obtained before I can take any other CIS exams, including the CIS-ITSM. Does my current CIS-ITSM still expire like or...

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Servicenow to Jira using custom action 400 error

I created a REST API in custom action to create a issue while testing the Rest step I'm getting 400 error. How to identify the valid project, I'm using Space in Jira.resource path: /rest/api/3/issueerror: request body:

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How to check attachment before on submit client script in catalog item & attachment must be xlsx

Hi All,Kindly help me How to check attachment before on submit client script in catalog item &there must be 1 attachment and that attachment type must be xlsx only.

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Problem Management in ServiceNow: Aligning Incidents, Problems, and Services in ITSM

Problem Management in ServiceNow: Aligning Incidents, Problems, and Services in ITSM If your ServiceNow ITSM dashboards stay green but the same incidents keep coming back, you’re not running operations, you’re replaying them. That’s the common conf...

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Problem Management

Deactivating New UI action on change request related list under sn_recovery_event table

Hi,I have a requirement to deactivate New UI action under change request related list on sn_recovery_event table.I am not able to find source for new button .How can I achieve this?

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Users with delete permissions cannot delete on a custom table

I built a couple custom tables and granted delete permissions to a particular role,but users wiht that role still cannot delete records. The custom tables are in the Global scope and are not extended from any other table.When I created them the syste...

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Standard Change: Assigned To Updates Automatically

Hello,We need help with an issue we’re experiencing with a Standard Change Request.The first screenshot shows that the Assigned to field is empty. As soon as the user clicks the Schedule button, the Assigned to field immediately updates to the reque...

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Enforcing a view not working in menu module

I have recently installed CIM and am looking to create a view for a specific group that can be accessed via a new menu module eg: Create New We are on Zurich release and I have set the module up as follows:Link type: New RecordTable: Improvement Init...

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After promoting a dashboard to another instance SN seems to think I am editing it but I am not

I built a platform analytics dashboard in my customer's DEV instance. I had an update set current to capture changes. Just before promoting I opened the dashboard record and unloaded the dashboard to the update set. I then exported the update set to ...

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Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

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Available and Not Available for in Record Producer is not working

Hi All,I have a record producer and I need to write Available for and Not Available for Conditions as per the screenshots attached.Available for: Full-Time/Part-Time - Full-Time AND Regular/Temporary - RegularORFull-Time/Part-Time - Part-Time AND Re...

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Updating content in "Record Information" tab in SOW

I am trying to update the "Record Information" tab for INC, CHG, RITM, and SCTASK. For example, I want to add a "watch list" card, but do not see how to do that. The steps I have taken are:UI Builder -> Service Operations Workspace experience -> Reco...

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