Try the Now Assist AI Agent MCP client with these official MCP servers (w/ links)

AI Agent Fabric shipped MCP client support for Now Assist AI Agents. If you're looking for examples or inspiration, see here for a list of MCP servers you can connect with your AI Agents to look up data and run workflows.   A large list of MCP server...

• Article

How to retrieve bit locker id from intune to servicenow

How to retrieve bit locker id from intune to servicenow using graph connection or any other options.

• Question

getMyGroups() not working properly.

Hi all, I am using getMyGroups() in my code to get all groups. It is returning one extra group. Why? I know below thing can be achieved by other ways, but I want to use getMyGroups(). My code-var groups = gs.getUser().getMyGroups();var groupIds=JSON....

• Question

Looking for some help from ServiceNow with my PDI.

Looking for some help from ServiceNow with my PDI.

• Question

Lifecycle event: Employee form MRVS

Hi All, We have a requirement where we need to get the family details from the employee.The customer basically asked for a multi-row variable set so that the employee can enter the family persons along with their details (First name, Last name, Gende...

• Question

CIS-ITSM vs CIS – Data Foundation Exam Sequence

Hi, I’m planning to take for the CIS-ITSM certification exam. Is it mandatory to complete the CIS – Data Foundation exam before taking CIS-ITSM , or can CIS-ITSM be taken independently?Are there any prerequisites or restrictions regarding the order o...

• Question

Variables from Catalog item in Playbook Decision activity

Hello Community,I'm looking for some help in playbooks.We have an item in CSM where there is existing flow will create Ritm and sc_task. But now we are trying to recreate this with Playbook.    Our Workflow will totally work on a variable based on us...

• Question

I get duplicate comments (meanwhile Work notes works fine) when impersonating non-admin user

Hello! I have a problem with a Business Rule in Servicenow which is based on the sys_journal_field table (to prevent duplicate comments from happening).The problem is that when I impersonate a non-admin user and post a comment, the comment is posted ...

• Question

Using Data Service Instances to represent System Integrations: A Good Idea?

When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow?   In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...

• Article

Want to explore more about Email Notifications in servicenow

• Question

Auto sync KB categories

Auto sync KB categories with taxonomy portal topics in ServiceNow  could you please tell me how to do it

• Question

CSM Workspace Highlighted value overflow

Afternoon, Does anyone know anyway to stop overflow hidden from being applied to the highlighted value field of the form component in workspace?  The piece I'm having an issue is the class on record view "now-highlighted-value-label will-truncate". I...

• Question

Recipient is missing in To of a Mail from Zurich Release

Hi SN folks,I'm observing this behavior in my recent Zurich release instance, Scenario: While sending email to a user in Users table, while the user is inactive. But the same is sending in non Zurich release instancesDescription: I'm triggering an em...

• Question

PDI stuck in up upgrade

I started to upgrade my instance to Zurich last Thursday (5 days ago) and it's been stuck in that status ever since. Does any one have a suggestion? Upgrades have never taken this long before. 

• Question