Virtual Chat Agent

Hi Team,When a user ends a live chat with an agent, the bot displays a message: “Thank you for contacting us. The chat has ended.” After this, if the user clicks the text area that says, “Click here to start a new conversation,” the chat reopens in t...

• Question

Unable to Create Ui Policy Action

Hi Team  Post upgrading instance to Zurich we are unable to create new Ui Policy Action , the new button is not Available can someone assist me on this ?

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SLA response

We have an SLA response with these start, pause, and stop conditions illustrated in the images.Current operation:1. The user submits the INC and the SLA response is created.2. The SLA completes when the "assigned to" is set.3. If the assignment group...

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Can we do only a CI as a principle CI not a particular class?

Can we do only a CI as a principle CI not a particular class? is that be possible out of the box in ServiceNow?

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incident assignment issue.

There was an issue stating that "Incident was created and assigned to assignment group ABut when assigned, it remained on the name of X who is member of the Group B.the user X is not a member of  group A team so this is not an expected behaviorCan th...

• Question

Add two dashboards to two different pages in custom workspace

I have created a custom workspace and I have added two pages with the dashboard template. I have also created two dashboards. I want to link one dashboard to one page and the other dashboard to the other page. However, when I access the pages I see t...

• Question

Error Message: Invalid attempt. Encrypted data could not be saved

Hi community. While submitting some of record producers, I am getting this error message: 'Invalid attempt. Encrypted data could not be saved.' Now this is due to some masked fields which we have added in producer as per request from client. I also t...

• Question

Trending visualizations on a specific date field

Hello Team, I have a table with quite a few date fields like Open Date, Close date, Resolved date etc. I have created a data visualization in platform analytics, which shows trends month over month by the date that PA uses. I have set the frequency o...

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What does the red dot mean next to the record producer in the screenshot?

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How to run the look up records in batches

There are a total of 90,000 records in the sys_user table, which need to be used in a Lookup Records action. By default, the action retrieves only 1,000 records. How can we run the flow in batches to process all records each time it executes?

• Question

vCenter Discovery - Get custom attributes in vSphere

Hi,Our organization is looking to bring all VMs that are managed in vSphere into our CMDB. For data consistency we have created custom attributes in vSphere to normalize the information no matter what kind of VM we are looking at. We would like to br...

• Question

System triggered emails without subject line in production

Hi everyone, We’re facing an issue in our production environment where system-triggered emails are being sent without a subject. Here’s the context: We have a UI Action that triggers an event for a reminder notification. The email subject is set dyna...

• Question

How to Add a Hint Message to the Change Request Table (Service Operations Workspace)

Hi everyone,I’m trying to add a hint message (tooltip or helper text) to the assigned_to field on the Change Request table in Service Operations Workspace.Specifically, I’d like the hint to appear based on the Change Request Model being used.For exam...

• Question

Related Lists on the HR Profile table

In my PDI, when I look at an HR Profile, there are related lists at the bottom of the form.I can find all but 2 of them on the Relationships table or the sys_m2m table.Can anyone tell me how these are created?The 2 I am referring to have the labels '...

• Question

Requirement

If a group has child groups, don’t deactivate it (parent group).If a group has a parent, don’t deactivate it (child group).Only deactivate standalone groups (no members, no parent, no children).

• Question