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Parent column of the cmdb_ci_service table points to different tables in 2 different instances.

While looking to load data into the CSDM tables, I ran into an issue with the parent field in the Service table ( cmdb_ci_service ). In my personal development instance, where I did much of my preliminary research, the parent field of this Services ...

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I am getting the hibernate error when i send the post request from postman to get the token

I am getting the hibernate error when i send the post request from postman to get the token from my servicenow instance

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Resolved! REST XML API Response

Hello,I have a POST API. I send an XML via POST, and it is read correctly, and I can access the data. My problem occurs when I have to respond via XML. The error does not occur if I respond via JSON. If I use JSON as the response, the record is creat...

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How to update navigatio after cloning page

Hi, I have cloned an oob Portal page A to page B and created page route maps to point all widget from A to B. now how do I redirect the navigation? Suppose some menu item/widget/button were leading users to page A, how will these route to page B now?...

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Resolved! Unable to Display Dropdown for End Users in Catalog Item (Referencing cmdb_ci_service Table)

Hi Community,We’re currently using the cmdb_ci_service table as a reference for one of the variables in a catalog item. However, end users (who do not have any roles) are unable to see the dropdown values in the reference field.Here’s what we’ve trie...

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How to add a variable set to a notification only when it is filled

Hello everyone, I want to add the variable set "funded" to the notification "Email assigned to group (sc_task)". I only want this to show up when it is used in one catalog item.Using the notification - Email assigned to group (sc_task)We are using a...

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regarding email notification

i should an approval table in an email notification, so i written a email script and added to email notification.When i am checking in preview notification the approval table is visible but after submitting the request and when i check in system logs...

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NC SNUG | October 15th - Register now!

We are excited to officially announce the 2025 NORTH CAROLINA SNUG taking place on Wednesday, October 15th at MetLife in Cary, NC. EVENT OVERVIEW Event Name: North Carolina SNUG Date: Wednesday, October 15th Time: 11:30am - 5:00pm (with a Pre-S...

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Now Assist (IA) - Brasil

Olá, tudo bem? Espero que sim! Sou recrutadora da Mollica IT ( https://mollicait.com/) e estou entrando em contato porque temos ótimas oportunidades para atuar com ServiceNow CLT, Home Office com foco em Now Assist (IA). Confira todos os detalhes...

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When a knowledge article is displayed (from the incident form), the CI field is not present in SOW

Hello, when we are selecting the knowledge article for a Particular incident in the SOW we are not able to see the CI field, how can we fix this?

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Download Normalized Data step in Normalize Data Service guided step created empty Normalized tables

Hi All, In PDI, I am trying to install the Normalization Data Service using guided set up, when I completed the step 2 'Download Normalized Data step' it installed empty 'Normalized Company Names and Normalized Mappings tables'.How to install those t...

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Adjust the Schedules On-call search filter

Does anyone know how to adjust the filter and what's displayed on the On-Call schedules search? Inactive groups are showing up in the list. Also, where is the script that's pulling up the default On-call schedule when the page is loaded. It's also ...

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Don't miss out! Iowa SNUG | October 2, 2025

We have updated our agenda for the upcoming Iowa SNUG! Please see below and make sure that you're registered to attend here. •09:00 am Optional Hands-On Lab Workshop: Check-in and Breakfast •09:30 am Optional Hands-On Lab: Accelerate Business Aut...

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How do I make default tab "ALL" in Template in SOW?

Hello,In SOW agent assist when you click on the templates icon there are three tabs that show. Favorites, My Templates and All. Prior to Yokohama "ALL" was the default tab. Now it seems to be favorites.Is it possible to make the default tab "ALL" lik...

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Closed Incomplete button - FSM - Work Order Tasks(mobile)

In the Mobile Application, the "Closed Incomplete" state for Work Order Tasks is not functioning as expected following the recent upgrade to the Yokohama release. The state is initially changing to "Closed Incomplete," but it reverts to "Closed Compl...

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