Cannot connect to SMTP server - Email Account

Hello, I have configured our test instance to use our company SMTP server by creating an email account record. I have configured OAUTH 2.0, which is functioning correctly. When I conduct a connection test I receive a cannot connect to SMTP server err...

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How to update how the date is displayed on data table below a performance analytics report

I have a request from a stakeholder to see if we can change the way 2 different reports are viewed. These reports are built via performance analytics and not classic reports. The first issue we have is regarding a report that displays the data table ...

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clone preserve: System Properties and dealing with System Property versions

Like many customers we have environment specific settings stored in System Properties.  These properties are included in Clone Data Preserver rules. Last week we had a problem in one of our non-prods.  Turns out it was a result of an intentional chan...

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Country field disappearing when I impersonate Itil user- Any help appreciated!

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CIS SPM exam Voucher

Hi Community Members, Is it possible that we can buy Voucher/ give exam on our own ?? Is it mandatory to complete training via employer email address and then get voucher

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i got CAD voucher on july 2025 but now it is showing that the voucher is cancelled.

i got CAD voucher on july 2025 but now it is showing that the voucher is cancelled. Can any one tell me how to make this voucher active.

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UI Builder - How to Change the Workspace form Name to let it display dynamic based on report name?

Hi Experts, In our workspace (UI Builder), I created several data visualizations components and link them to the same form page, with the page name Report List. when I click the Data visualization, it direct to that page and with the page name the sa...

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Deleting a dictionary entry I created

I created a couple of dictionary entries for a table in our Dev environment and would like to delete them because the naming convention is incorrect, and I want to recreate them with the correct naming convention. I notice the user defined dictionary...

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Best practices for HR acknowledge documents/policies

We are looking to build a series of "acknowledgement" HR policies in ServiceNow and I am wondering what the best practice is in Zurich HRSD with EC Pro. I have seen a number of things online, including "Generate Document Acknowledgment" and the outda...

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How to open Workspace form from Global search result

Hi Expert, I would like to open a the workspace form with Global search result.But in our instance, there couldn't switch the result to a workspace. Please refer below screen shot. How can I config for global search that can switch search result? Our...

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How to Add Catalog Variables in the Table List View

Recently, one of my end users required that catalog variables be displayed directly in the table list view. Normally, variables are displayed in the form but not in the list view. After exploring the solution, I found an approach that allows us to di...

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• Cost Management (ITSM)
• Service Catalog

Task Intelligence for ITSM - Quick Start Guide

Overview  Task Intelligence for ITSM uses a guided easy to use approach to deploy machine learning AI models that can predict desired business outcomes to help streamline ITSM workflows and processes.     Important Quick Links on Task Intelligence fo...

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