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Resolved! How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article

How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article Steps to reproduce. 1. Navigate to https://dev*****.service-now.com/kb 2. Open any of the article 3. Click on Helpful as "NO". Popup appear 4. How to make "Det...

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BCM - Upstream and Downstream Dependencies Not Populating in Generated PDF

Hi everyone, I encountered this in the Business Continuity Management (BCM) module, specifically within Business Continuity Plans (BCP).When I click “Generate PDF”, the PDF is created successfully — but the Upstream and Downstream Dependencies (which...

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Business Continuity Management (BCM)

on submit client script

Hi All, if some tries to resolve (using an Ui action) the problem record and if there are open problem task records, I want to restrict that and keep the state in fix in progress state only. I am trying this using on submit client script and not busi...

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I want to remove the Order Now button and Bundle from the specific catalog request

Hey,1 - Can anyone let me know or provide me the solution that how I can remove the OrderNow/ Submit/ Request button and Bundle button from the specific catalog item, 2 - Also, I want to add a note directing Requestors to check out from the CartPleas...

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Singe Task Catalog Request Confirmation of close complete

Good Afternoon from Pakistan!Hope everyone is fine.As an ITIL user I would like to have a confirmation of close complete on single SC_Task catalog requests. Warning ITIL user that closing will close complete the RITM. When closing a SC_Task catalog r...

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What is the best approach for moving Smart Assessment Templates between environments?

As we are starting our journey to convert classic attestations to new attestations using the Smart Assessment engine we found ourselves at a decision point on how we migrate the templates between the environments. Background: we cannot build the temp...

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How to create a query_range ACL for a complex readACL

1) If readACL is allowed, is it possible to create a customized ACL that allows query_range?2) If 1) is not possible, is it possible to write the same script as readACL in query_rangeACL and execute it?By the way, the contents of readACL contain a sc...

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Remove 'New' button in related list in HR Agent workspace

Hi all,Can you please help on how to remove this 'New' button from the 'Approvers' related list.

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Get the display value of list collector variable values selected through flow designer

Hi All, We are working on a catalog item where we have a list collector variable("additional services") getting from question_choice table . Now we need to get the values selected in the list collector into request description. When we are adding the...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Unable to Find “View/Run” Option While Creating Report in ServiceNow

I was trying to create a report in ServiceNow, but I couldn’t find the “View/Run” option under the Reports section. I have checked using the navigation filter and also tried accessing it through the “All” menu, but the option doesn’t appear in my ins...

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Understanding the "Data Filtration" plugin (Deprecated)

Note: This plugin is no longer selectable as ServiceNow have decided to retire it in favour of Security Data Filters OverviewToday I will be talking about the "Data Filtration" plugin (com.glide.data_filtration), which allows to define an extra layer...

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Count of installed products report

Apologies but I need some help here. I need to create a simple report where the report lists all products installed on our estate, In the report all I need to see is Product, Publisher, Product Type, Install Count. Product | Publisher | Product Typ...

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Is there any functionality in flow to run custom script as Run script activity in workflow ?

Hi All, Is there any functionality in flow to run custom script as Run script activity in workflow ? When condition matches I want to trigger a script in flow designer. Thank You

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State didn't change to Resolved

When Assigned to person changes the Assignment group and state to Resolved at the same time and then saves the record. State didn't change to Resolved instead it changes to In progress. We have check all the ACLs but it seems there is no issue with A...

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