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I'm wondering how to store and search the contents of a set of variables in one record

I'm going to create a record in a custom table using the catalog item below.I'll use a flow to create the record, read the catalog variables, and set the field values.I'm still figuring out how to set the variable set in the field.My requirement is ...

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how to open a KB Submission Task

How do I create a KB Submission task?

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Gen AI Skills, AI Agents & Agentic Workflows for FSO

Gen AI Skills, AI Agents & Agentic Workflows for FSO A note before you begin: FSO is built on top of CSM, so customers automatically inherit all Now Assist for CSM capabilities. This article focuses on FSO-specific considerations — for broader impl...

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Drill through links in PA dashboard not working as expected

Dear experts, Is anyone facing issues while trying to drill through the links to go to a data view in a PA dashboard? the summary and detail numbers sometimes wont match and sometimes the data view is showing blank..attaching the screenshots the max ...

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Now Assist vs Predictive Intelligence

Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...

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Track percent completion for CWM Tasks

Hi All,We would like to track percentage completion for CWM tasks in the same way it is tracked for Projects and Project Tasks. Since this functionality does not appear to be available out of the box, can it be customized to support this requirement?...

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Queue and Check in header logo not displaying on a specific instance

Hey, We have a really weird issue and I was hoping someone may have come into contact with a similar problem at some point. So we set up the walk-up experience and put our own custom logos for queue and headers using the relevant fields on the queue ...

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Walk-Up Experience

Indicator not working for dashboard

I am working on creating a dashboard where I am using an indicator as the data source. I applied a breakdown on the Item Category field to filter data for a specific category so that the indicator can pull all ticket data for items that fall under th...

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Create a UI Action?

Hello, I created a catalog item and one of the fields is to "Add Access" or "Remove Access". If "Add Access" is selected create a UI ACTION – a field labeled “Add Access for these locations” displays. The field should Reference the Location table a...

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Bulk import Knowledge Articles - Publish and Translate

Bulk import Knowledge Articles and Translations To bulk import multiple Word articles in a Knowledge Base (KB), the process is described here. Below is a step by step, including loading and handling of translations. It is always good to first conside...

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Knowledge Management

Add Tooltip to choices in a string field in workspace

Hi All,I tried to add Hint to a string field (name is Category) choice (Functionality) and it displays hint when users hover on it in platform. The same is not working in Workspace, can we add tooltip/hint to choice values in workspace? Thanks!

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Resolved! How to dynamically populate multi‑select rule options in a Catalog Item using data from an API

I’m building a Catalog Item where I need to pull data from an external API. I’ve already created the REST Message and HTTP Method, and I'm successfully able to fetch data of first 2 variables using a Script Include and a Catalog Client Script.My Cata...

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Help with onLoad modal in catalog client script

I have a requirement to have a modal on load to present a message to the requester when they load a catalog item. Most times they are likely going to select the positive option and want to proceed, however I need to cover the chance that they don't w...

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Resolved! Contextual side bar not collapsing in a custom page - UI Builder

When a contextual sidebar is added to resizable panes inside custom page using ui builder, when collapsed the space remains empty as shown below, To solve this, I made a workaround as explained. step 1 : Modify the resizable panel configuration as be...

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UI Builder : Next Experience
UI Framework Next Experience
Workspace : Next Experience

Mailscript for Notification coding help required

Upfront my grasp of Glide and coding in general is rudimentary and working on being more proficient but it's a challenge. What I am trying to do is display specific variables based on the Approver's ID. This mail script is called by a notification ...

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