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Community activity

How to Create INC or REQ based on user selection

Hi All,I have a requirement to create INC or REQ based on the user selection on the form from the service portal.for example there is field on the form called "Type" having 1) INC  2) REQ options.1)if user select INC , incident should create instead ...

  • Question

One of my COE forms isn't fully displaying

The Payroll form isn't fully displaying for us.  Even on an admin permission, the loading of the Payroll form appears to hang meaning that I can't right-click anywhere on the form to bring up the context menu.  I also notice that all related lists ar...

  • Question

Execute schedule report from script

Hi All,I'm using below script to trigger a scheduled report from script. Is there a way we can avoid calling packages directly? var gr=new GlideRecord('sysauto_report');gr.get('name', 'Report Name'); // name of my schedule report.if (typeof SncTrigge...

  • Question

SCCM - How query for Primary User?

Hi, I realize this is really more of an SCCM question, but having trouble deciphering the SCCM docs, so hoping someone here can help. We're using the Service Graph Connector for SCCM with a client.  Out of the box, it populates the Assigned To field ...

  • Question

The Day the Bots Finally Learned to Think

The Day the Bots Finally Learned to Think It was 8:43 a.m. on a Monday when the first email hit the ServiceNow inbox. “My payroll is wrong again. Please fix this. I’m tired of chasing five teams.” In the old days, this would have created chaos. A h...

  • blog

Uncovering hidden Virtual Agent client branding options

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Regarding your Virtual Agent client's branding, there are many configurable options regarding the colors, icons, and fonts. These are well described on the ...

  • Article

Attachment security on HR Cases - outside of Evidence on Employee Relations

Our HR Agents are asking for a way to attach documents to any HR cases and have an option to make them not visible to the Subject person. These are cases that are not necessarily Employee Relations cases where the Evidence tab is available, but there...

  • Question
  • Employee Document Management
  • Human Resources Service Delivery

[HowTo] Enable Mandatory Approval Comments on the Service Portal in one minute (/w eSignuature support) - Not Required: Cloning, Global Scope

Want this?Please fork the following GitHub repository:https://github.com/kr4uzi/ServiceNow-Portal-ApprovalNote: As this scoped app does not add neither tables nor fields, you are "safe" in licensing terms. Then create a new scoped app by importing fr...

  • Article
  • Change Management
  • Request Management
  • Service Catalog

Resolved! How to configure "mention" with Microsoft Team Graph spoke when Post Message?

Hello, Has anyone been able to post a message to teams with a mention? I cannot get this to work, the part of my post which is suppose to be the "mention" is just free text. Im not sure exactly what needs to be populated in the mention parts, as its ...

  • Question

Set Default delivery address for ShoppingHub

Has anyone worked on ShoppingHub ? Do you know how to set the default delivery address based on logged in user country so that when the user logins in they do not get a pop up to set Delivery address? 

  • Question
  • Procurement
  • Shopping Hub
  • ShoppingHub
  • Sourcing and Procurement Operations
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