ServiceNow Community

Mapping Business Apps to Business Capabilities - what level?

Business capabilities are hierarchical. When mapping business apps to business capabilities, what level are you doing that at? Here's an example: L0 Capability = New Business & UnderwritingL1 = New BusinessL1 = Underwriting Let's say I have PolicyAdm...

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Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

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How do I create and return a useable array of strings from an action in Flow Designer?

I'm working with a few different record types that have different "state" values that are all numbers instead of strings. As I loop through each returned record, I could simply look up sys_choice to get the string representation of the number, but th...

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Reporting Question - how to report on variables found in numerous catalog items

I have twos reference variables that I want to report on - these are in multiple catalog items. One is called project number and the other is called approver.I am trying to get a report that has the following: RITM #REQ #REQ Open DateSCTASK #Opened B...

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Resolved! Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

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Agile Development

Having Issue with 2 Approvals in a Flow

Have a flow that has 2 approvals in it. Both set up as a group approval and that anyone within the group can approve it.It was reported to me that the first approval, even when someone in the group approves it - it doesn't show approved. I created a...

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Automated Windows Hotfix Discovery

Hello Community, I am working on a requirement to discover Windows Server hotfixes for specific OS versions and store them in a dedicated custom table (u_cmdb_ci_hotfixes).While I have successfully configured the WMI query in a pattern extension and ...

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Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

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Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied. The application 'Templated Snippets' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests. w...

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Debugging in ServiceNow – What Helped Me During a Personal Project

Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I quickly realized that building features is one thing — debugging them is another. A few practices that helped me significantly: • Use system logs intent...

Question

autocomplete for list collector not working for all records in a custom table

version yokohama patch 10 catalog item variable is a list collector pointed to a custom table.reference qualifier is pulling in the choice options though not ordered alphabetically as desired.autocomplete search will work for some records, notably t...

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Register Today for the 2026 Grand Rapids SNUG!

Hello SNUG Members! We're excited to be hosting the in-person Grand Rapids SNUG Meeting, on March 19th at Acrisure, 70 Ionia Ave SW, Grand Rapids, MI.    We continue to refine the agenda as we get closer to the event date and would like to spotl...

Article

Service Mapping query

Hello everyone,I have a quick question regarding Service Mapping implementation. Our MID Server is hosted on-premises, while the entry point for the service is a SaaS platform URL. I’d like to understand what requirements or configurations are needed...

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Service Mapping

Clarification on AI Search matching behavior in Knowledge Portal

Hi,I need support to understand how the search engine is matching keywords in the Service Portal (or Employee Center).I created a Knowledge article with the following fields:Short description: “fantasia”Body: “fantasma”Metadata: “magia”When I search ...

Question

Transfrorm Map - Field Map script or Transform Map script

I have been tasked with modifying a Transform Map. specifically one of the fieldsSource field - emp-id - Managed By (alm_hardware) . i am assuming it should do some kind of lookup on the sys_user table, where the emp-id and the employee id matches...

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