ServiceNow Community

The integration between Intune and ServiceNow issue

Hi everyone, we are facing issues as following could you please help us-The integration between Intune and ServiceNow SAM Pro has been completed successfully. However, the following issues have been observed post-integration:Publisher Name Missing: T...

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CIS-ITSM EXAM

#01. When using Catalog Builder, what can be built using templatesChoose 2 answersA. Content itemsB. Catalog itemsC. Knowledge articlesD. Order guidesE. Record producers#02. What tools are available to the assignee to help resolve an incidentChoose 2...

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Resolved! How to implement value association between different fields of two tables?

1.I have two tables, u_actuant_times and u_actuant_times_details, both of which have the u_assigend_to field. 2.Among them, the associated fields of u_actuant_times_details and u_actuant_times are u_ ref Monday, u_ ref Tuesday... u_ ref Sunday.3.Now ...

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How to add Latest comments in virtual agent

I have a requirement to add Latest comments on incident on Virtual Agent Card, I have to show short description, state and latest comments. When i am adding the comments field on card latest 3 comments are showing , i want to show only 1 latest comm...

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Incident Issue!!

How to show all incidents opened by the same caller as related list on incident records?

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MRVS issues

How to add rows dynamically in Multi Row Variable set (MRVS) based on input value of Catalog item ??

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Scenario help !!

When user opens any incident which has child incident then there should be message saying for assignee group members that "This incident is parent for INCXXXXXX", child incident needs to be resolved before resolving parent incident, how to implement ...

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List and Filters task

The task showing failed always, not sure what the issue is. Could you please mark it as completed. Or please guide me how to solve this List and Filters task.

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CIS-ITSM EXAM

What are key relationships between Change and Release Management?Choose 3 answersA. A Change can contain one or more ReleasesB. A Release can contain one or more ChangesC. Release management application is required, to use the Change management appli...

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On call trigger working only on assignment group changes

On call trigger rule working on assignment group changes and we want to trigger on priority changes as well . let say if incident priority changes from low to high then it should trigger ? how to configure this

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On-Call Scheduling

Security Admin Elevate Issue

Hi Team, How can you set up a notification in ServiceNow to alert a specific group when a user elevates their role to security_admin?

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Getting error - JSON Object with key value pairs in Flow Designer

Hi All, I have triggered a flow, but getting 'JSON Object with key value pairs' in the flow context.In the REST Step, I have set up the request body as below: How to solve this issue?Thanks!

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Using workflows to prevent RITM closure

Hi Community i want to prevent RITM closure if it has any open tasks can this be achieved using Workflows , i can't use BUsiness rules into my instnce

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Not able to activate Plugins

Hi Team, Greetings All! I could not able to activate any available plugins with my developer demo instance access. it was sending email. Please refer the below email. Please assist me. "You recently requested the "Software Asset Management Profes...

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Delete Multiple records

Hi All, We want to delete multiple records in Software Installation table approx 8.8 Million records The purpose of this activity is to clean up the data and load it fresh, can You recommend a best solution with out any performance issues Instance : ...

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