Do you wish to seek any support ? I am here for you to the best of my capabilities.

• Question

Restrict Incident Date Selection ONE MONTH AGO

I have created a record producer with a variable called Incident Date, and I need to restrict users from selecting a date that is more than one month old. For example - if today’s date is 07-Dec-2025 and I select 06-Nov-2025 or any date before that, ...

• Question

When user clicks on Review button on change form, attachment should be mandatory.

Hi Team , There is a requirement ,  where if user  clicks on Review button on the change form , it should through an alert that '  Please attach proof of change completion ' . And after adding the attachment it should move to Review state. If the Tic...

• Question

Show the Reference fields results in Order.

Hello all, Good day!!There is a catalog item in my PDI and I have created a reference field, referencing to the Configuration item table.My requirement is is there any way to show the results, in alphabetical order? For example, there are 3 CIs on Am...

• Question

Data Manager Policy question

Hello all, In the CMDB Workspace, when we click on the Data Manager, then we get an option to create a new policy, So, today evening, I have created a new Retire policy. So, during creation of new Retire Policy, selection of oob Subflow (Retire Confi...

• Question

🤷 But HOW does one create a powerful ServiceNow network?

A mentor once told me "Your network is your net worth".If I've achieved anything with ServiceNow its because I stood on the shoulders of my network.  From answering endless technical questions, to gleaning keys to success, to learning how to be a fre...

• blog

Map all Business Application CI's dependencies

We are just beginning our CMDB journey and currently do not have any Discovery/Service mapping tools. We are budgeting for this in FY26 but until then I would like to map all our 500+ business application CI's stored in the cmdb_ci_business_app table...

• Question

Asset Attestation

Asset Attestation -only email should be sent to the end users consisting of all the assets that the end user holds. No action is needed from the users end and it must close automatically

• Question

Cross-scope error when using @mention in Work Notes/Comments on scoped Task-extended tables.

Hi all, We are facing a cross-scope access error when using @mention in Work Notes or Additional Comments on tables that are created in a custom application scope (EITG) and extend from the Task table (Global scope). Error message:Access to API 'setW...

• Question

How to approach building custom generative AI solutions using Now Assist

What is meant by custom generative AI solutions?  We can define custom generative AI solutions as any solution that leverages generative AI outside of the standard offerings that are provided OOTB (Out of the Box) with applications such as Now Assist...

• Article

UI Builder: "Primary button clicked" handler doesn't update record

Hey guys! I have a problem with updating the state of a record from a specific table in our instance. It should be dynamic, since there are various cards (in a "Carousel"), so there are various cards which have their own buttons.  Here comes a screen...

• Question

ServiceNow Support Page

I am unable to contact the ServiceNow Support team. I am getting this message: Sorry, you can't login with this ServiceNow ID To protect your data, only ServiceNow IDs with authorized email addresses can be used to log in. To access Now Support, you ...

• Question

Need Help - Date validation in import API onbefore Transform script | Service Portal

Hello Everyone, I am facing an issue with Import Sets and Transform Maps related to validating date ranges. I am importing an Excel file into a custom table that contains two date columns called Cost Start Date and Cost End Date. The table also has a...

• Question