ServiceNow Community

CIS HR exam questions

Anyone who has recently taken and cleared the CIS HR exam please provide me dumps like what are all the questions you can recall or remember that were on the test so that way I can prepare my study guide and know what to focus on based on the questio...

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Best study guide for the CIS-HAM exam

I am looking to take the CIS-HAM exam, what study guide did you find most helpful?

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Resolved! CIS-HAM Exam

Hi Community, I am planning to give CIS-HAM exam, just wanted to understand if recently after 18-Nov, anyone gave the CIS-HAM exam. I did take a reference from some old dumps to prepare for exam so still the questions are the same or they changed eve...

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Uploading attachment through transform Map

Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.

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Whitelisting observables in ServiceNow

What it can bring you Reducing the noise and false positive which need to be reviewed by Analyst and thus reducing MTTR (Mean Time To Resolve)Better security - by not sending out information about your internal infrastructurePerformance of the platfo...

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ServiceNow fundamentals - Ordering of grouped lists by count

Are you tired of sifting through thousands of records to find duplicates or anomalies? I recently faced this challenge and discovered that not all of us are familiar how easy is to order list by group count. When grouping a list by CI, I needed to so...

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Demystifying VR License Calculation in ServiceNow

Recently, I was asked about VR license calculation and realized that the documentation only scratches the surface. Let's dive into the logic behind it! Before we start I want to say that I really love that ServiceNow hasn't made the logic protected a...

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Observability - Remote Tables - Caché memory usage

Hello community!So I'm working in a project where we are getting data from an external system and storing in a Remote Table , I'm then using that data to expose it on a form (catalog item). I'd like to know "how much memory" are we consuming from the...

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Playbook "Send Email " activity custom text in Email body gets overwritten by Data pill picker

Hi Team , I'm facing an issue while using the Send Email activity in a Playbook(Process Automation Designer ) in ServiceNowWhenever I try to add custom text in the email body and then use the data pill picker to insert a field ( e.g. SIR Number) ,the...

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Notification link opening up in WSD Portal not ESC

Out of the box email notification open the reservation in WSD portal, I can't find any property to update it to open in ESC ? I am able to find the code reference provide to /ws and /esc. Is there way to keep to ootb notification and repoint it to es...

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Update button on User Form Activity is not moving the playbook activity forward

Hi,In a Playbook, I’m using a User Form Activity to show Task fields so agents can update the record directly from playbook. Questions:1. If the agent sets the Task State = Closed from the User Form, should the playbook activity auto-complete, or mus...

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Setting Capacity in Resource Management

In all of the documentation I am finding for Resource Management, they all seem to start with requesting the resource. Am I to assume that the capacity for all of these resources has already been configured/entered? It is a bit confusing as the doc...

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How to fix multiple History record creation

Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table) automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...

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How to show up the variables on Catalog Task created from playbooks

Hi,I'm creating a playbook, based on condition it will create the catalog task, But I don't see option to pull the variables to show on the Task level, as we do in workflow or flow from Slush Bucket. In my SS below, I believe that is the option whic...

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Metrics for Vulnerability Response

I'd like to be able to deep dive into how long a vulnerable item has been in an open state before being closed. Vulnerable items from Tenable tend to reopen (along with another manually created integration we have), so I can't always go off the first...

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