As a security feature, administrators can configure the mobile app to blur when not in focus on a mobile device. When you double-click the home button on your mobile device to close apps or navigate back to where you left off, the ServiceNow app appears blurred.

Before you begin

Role required: admin

About this task

Before you enable the glide.sg.blur_ui_when_backgrounded system property, consider the following information.

Important:
  • The glide.sg.blur_ui_when_backgrounded system property is supported on both iOS and Android devices.
  • By default, the value for this property is set to false, which turns it off.

  • For Android devices, when this property is enabled by setting the value to true, the following restrictions apply:

    • The screen share feature isn't supported and the shared app screen appears black.
    • Users are prevented from taking screenshots.

    These restrictions don't apply to iOS devices when the glide.sg.blur_ui_when_backgrounded property is enabled.

As of the 20.1.0 mobile client release, when the glide.sg.blur_ui_when_backgrounded mobile system property is enabled by setting the value to true, the following restrictions apply for both iOS and Android users: 1) the screen share feature isn't supported, 2) the shared app screen appears black, and 3) users are prevented from taking screenshots.

Procedure

  1. Navigate to All and in the filter enter sys_properties.list.
  2. Open the record for glide.sg.blur_ui_when_backgrounded.
  3. In the form, match the following values:
    Field Description
    Name glide.sg.blur_ui_when_backgrounded
    Type true | false
    Value true

Result

With the property in place, the app is blurred when not in focus.

App is blurred when not in focus