Admins need to install Creator Studio before it can be configured for users to start building apps.

Configuration overview

The following is a general overview of installing and configuring Creator Studio.
  1. Decide on an instance strategy, for example, what are your development (non-production) and production instances. For more information, see Creator Studio development instance strategy.
  2. Download Creator Studio from the ServiceNow Store and install it. For more information, see Installing Creator Studio from the ServiceNow Store.
  3. Run Guided Setup to configure administration and collaboration. For more information, see Configure Creator Studio using Guided Setup.
  4. Ensure all users who need access have the correct role. For more information, see Creator Studio roles and personas.

Using Guided Setup to implement Creator Studio

Guided Setup provides a sequence of tasks that help you configure Creator Studio on your ServiceNow instance. Currently, the Guided Setup helps you to set up the following:
  • The admin group to define who can administer Creator Studio
  • Collaboration descriptors to manage what app owners and editors can do
  • Who has full and restricted access to creating apps in Creator Studio

To open Guided Setup for Creator Studio, navigate to All > App Engine > Guided Setup – Shared.

For more information, see Guided setup.

Catalog configuration requirement for Creator Studio

To ensure that forms appear correctly for users, the non-production and production instances must have the same Service Catalog and all of its categories.

Configuring Virtual Agent chatbot previews

If you want forms to appear in the Virtual Agent chatbot, you must install the necessary plugins. For more information, see Activate Virtual Agent.