Create an incident with a human-readable, AI-generated description using Now Assist.

Before you begin

Currently, this feature is available for CMDB, Log Analytics, tag-based, and component-based alerts.

Role required: evt_mgmt_operator, evt_mgmt_admin
Note: The evt_mgmt_user role is view-only and does not have permission to perform this action.

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.
  2. Select the Express List icon (Express List icon.) in the left navigation bar.
  3. Create an incident from a selected alert.
    1. In the Express List pane, select the alert.
      Note: To display the individual alerts inside a group, select the chevron icon (Chevron icon.) at the beginning of the alert group row.
    2. From the Close drop-down list, under Remediation actions, select Create Incident with Now Assist.
    An incident with a human-readable, AI-generated description is created from the selected alert and a confirmation message is displayed.
  4. (Optional) View the created incident by selecting View incident in the confirmation message or on the alert preview panel.