If you no longer require the change information, you can delete the change record. This action deletes the change record form the ServiceNow database and the Change [change] table.

Before you begin

Role required: agent_workspace_user, itil_admin, or admin

Procedure

  1. Navigate to All > Work Experience > Workspaces > Agent Workspace Home..
  2. From the list, click Change > Open.
  3. Open the change record that you want to delete.
  4. Click the more actions icon (More actions icon) and then click Delete.
  5. In the Confirmation dialog box, click OK.