Activate other Service Management applications

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Activate other Service Management applications

    After activating the Service Management Core plugin in your ServiceNow instance, you have the option to enable additional Service Management (SM) applications. These include solutions such as Field Service Management and Facilities Service Management, each of which extends your capabilities for managing specific service areas. Additionally, CMS portals can be activated for these applications to integrate them within the Service Management Portal, offering a unified user interface.

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    Available Service Management Applications and Portals

    • Facilities Service Management (com.snc.facilities.core): Enables management of facilities requests, allowing users to report and track issues by location on floor plans. Note that this plugin may require a separate license for production use. It is being prepared for deprecation and will no longer activate on new instances, with Workplace Service Delivery offering a modern alternative.
    • Facilities Service Management CMS Portal (com.snc.facilities.core.cms): Displays the Facilities Service Automation application within the Service Management portal, also potentially requiring a separate license.
    • Field Service Management (com.snc.workmanagement): Provides tools for scheduling and managing on-location work assignments.
    • Field Service Management CMS Portal (com.snc.workmanagement.cms): Integrates the Work Management application into the Service Management portal, with possible licensing requirements for production environments.
    • HR Service Delivery: Core (com.snc.hr.core): Establishes the foundational data and security model necessary for HR systems.
    • HR Service Delivery Core CMS Portal (com.snc.hr.core.cms): Presents the Human Resources Service Automation application on the Service Management portal, with licensing considerations for production use.
    • Finance, Legal, and Marketing Service Management plugins: These plugins and their CMS portals have been deprecated as of February 1, 2023, and are no longer recommended for activation.

    Key Considerations

    • Activation of these plugins on production instances may require separate licensing. It is important to contact ServiceNow for details before enabling them in production.
    • Facilities Service Management is being phased out in favor of Workplace Service Delivery, so new instances will not have this plugin activated by default.
    • CMS portals are designed to provide access to each SM application within the Service Management Portal, facilitating user experience and centralized service access.

    After the Service Management Core plugin has been activated, you can activate other SM applications, such as Field Service management and facilities service management. You can also activate CMS portals for each of these SM applications to add them to the Service Management Portal.

    Table 1. Other SM plugins to activate
    Plugin ID Description
    Facilities Service Management com.snc.facilities.core

    Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

    Facilities Service Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported until deprecation. Workplace Service Delivery provides the latest experience for this functionality. For details, see the KB0867184 Deprecation Process article in the Now Support knowledge base.
    Facilities Service Management CMS Portal com.snc.facilities.core.cms Displays the Facilities Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Field Service Management com.snc.work_management Provides support for scheduling and managing on location work.
    Field Service Management CMS Portal com.snc.work_management.cms Displays the Work Management SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Finance Service Management com.snc.finance_service_automation Deprecated Feb 1, 2023.
    Finance Service Management CMS Portal com.snc.finance_service_automation.cms Displays the Finance Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    HR Service Delivery: Core com.snc.hr.core Provides a basic data and security model for HR systems.
    HR Service Delivery: Core CMS Portal com.snc.hr.core.cms Displays the Human Resources Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Legal Service Management com.snc.legal_service_automation Deprecated Feb 1, 2023.
    Legal Service Management CMS Portal com.snc.legal_service_automation.cms Displays the Legal Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Marketing Service Management com.snc.marketing_service_automation Deprecated Feb 1, 2023.
    Marketing Service Management CMS Portal com.snc.marketing_service_automation.cms Displays the Marketing Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.