Install Now Assist AI agents

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Install Now Assist AI agents on your ServiceNow instance to enable the agentic AI experience.

    시작하기 전에

    To get started with AI agents, you must have:

    • A ServiceNow Pro Plus or Enterprise Plus license.
    • An instance on Xanadu Patch 7+ or Yokohama.
    • AI Search enabled on your instance.

    Role required: sn_aia_admin

    이 태스크 정보

    AI agents aren’t standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate other Now Assist applications that include AI agents, such as Now Assist for IT Service Management (ITSM) or Now Assist for Customer Service Management (CSM).

    프로시저

    1. Navigate to All > System Definition > Plugins.
    2. Search for and select a Now Assist application, such as Now Assist for IT Service Management (ITSM) or Now Assist for Platform.
    3. Select Install.

    결과

    AI agents are associated with that application are installed on your instance.

    다음에 수행할 작업

    You can access AI agents in the Now Assist panel and in Virtual Agent. To enable the Now Assist panel, see Turn on the Now Assist panel.