Create an AI case in the AI Control Tower

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Create an AI case in the AI Control Tower by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.

    시작하기 전에

    Role required: sn_ai_case_mgmt.ai_case_analyst or sn_ai_case_mgmt.ai_case_manager

    프로시저

    1. Navigate to All > AI Control Tower.
    2. Go to the AI cases dashboard.
    3. On the AI cases dashboard, on the AI cases tab, select Create AI case.
    4. On the form, fill in the fields.
      For a description of the field values on the Create New AI case form, see Create new AI case form.
    5. Select Save.
      After you submit this form, the AI case team will provide the insights and support you need.