MCP server record

Explore the MCP server record and its associated tabs.

The MCP server record has the following tabs:

1. Details: Displays all the asset details along with the MCP server URL at the bottom of the page.
2. Approvals: Displays all the approval requests for the MCP server.
   주:

   When MCP servers are synced to the AI Gateway with the AI Control Tower Core (with Now Assist), an option appears in AI Control Tower to start the approval process. However, with AI Control Tower Pro license version, the button doesn’t appear after the synchronization job runs, and the Lifecycle Status is shown as 'None'.

   This is a known behavior and as a workaround, confirm to set the lifecycle phase to "New" and the lifecycle status to "AI Steward review" for the relevant sn_ai_governance_asset_governance_details record.

   This can be achieved by running a script manually:

   var assetGovernanceRecord = new GlideRecord('sn_ai_governance_asset_governance_details');
   
   if (assetGovernanceRecord.get('<sys_id of asset governance record>')) {
   
       assetGovernanceRecord.setValue('status', 5);
   
       assetGovernanceRecord.setDisplayValue('lifecycle_phase','New');
   
       assetGovernanceRecord.update();
   
   }

   For more information on workflow of MCP server approval request, see MCP server approval request

3. KPIs & Metrics: Displays the MCP tools observability metrics. When you connect to AI Gateway, it starts showing which tool was connected, the number of requests sent, the success rate, and any latency
4. AI Gateway setup: The AI Gateway setup tab appears only after an MCP server request is approved. From the AI Gateway setup tab, you can pause the AI Gateway transaction of the MCP server and add an MCP Client integration. The AI Gateway tab is accessible for all AI Control Tower workspace users.

   The AI Gateway setup tab has three sections:

   • AI Gateway MCP server details - Displays the following URLs:
     • AI Gateway MCP server URL- When an agent builder uses the AI Gateway, it communicates with this base gateway instead of connecting to the standard linear MCP server URL.
     • Authorization endpoint URL- A component of the overflow where an agent builder needs permission to access the MCP server. It redirects the user to the authorization URL then the user can authenticate and grant consent.
     • Token endpoint URL- After successful authorization, the agent builder exchanges the authorization code at this URL. In response, it receives an access token, which it then uses to make authenticated calls to the base gateway URL.
     주:

     All the three URLs are generated automatically and can’t be modified.
   • MCP Client Integration- Each agent builder requires its own client registration and MCP client Integration generates a client ID and client secret. If you want to enable ServiceNow Agent Studio for a linear MCP server, then you can create an MCP client integration by selecting Add.
   • Global MCP Clients- Global MCP clients are set up separately from server records. You can configure them on the Configurations page of AI Control Tower in the AI Gateway section. Once they're created, they're automatically available across all MCP servers, so there's no need to set up individual client integrations for each server.
5. Related Variants: When you’re using AI Agent Studio on ServiceNow as their Agent Builder experience. AI Agent Studio enables you to add multiple MCP server entries for the same MCP server URL.The Related Variants tab provides a one-to-one mapping of all the MCP server entries from AI Agent Studio, so each entry is visible and trackable in AI Control Tower. In the Related Variants tab, you can have multiple MCP servers of the same variant.

주:

The AI steward can activate sensitive data protection for any transaction across servers by selecting Activate PII check. By activating, the AI gateway blocks those transactions, which involve sharing sensitive information to the MCP server.